Flat Glass Project Coordinator
About The Position
Speedy Glass is seeking a Flat Glass Project Coordinator to join their team. The primary focus of this role is to develop and maintain good customer relations and communication. The coordinator will assist the Flat Glass Project Manager with coordinating various aspects of flat glass projects and deliverables. Responsibilities include conferring with customers via phone, email, or in-person to provide information about products and services, take orders, relay inquiries, provide project updates, obtain details, and manage service issues. The role also involves effective internal communication, project tracking, and ensuring project documents are organized and complete.
Requirements
- High School or equivalent (GED)
- At least 2-4 years previous clerical and/or customer service experience, with experience in construction industry strongly preferred
- Excellent driving record as well as a valid driver's license
- Professional phone voice, demeanor and listening skills
- Excellent communication skills (verbal and written)
- Superior customer relation skills
- Demonstrated MS Office proficiency
- Exceptional organizational skills
- Ability to multi-task in a fast-paced work environment
- Ability to use and learn computer-based inventory control systems
Nice To Haves
- Experience in construction industry
Responsibilities
- Ensure timely and accurate updates to customers regarding project order statuses and timelines.
- Maintain detailed and accurate records of estimates, invoices, projects, pricing, price books, customer contact and change orders.
- Provide product information to potential and/or current customers in a timely manner.
- Assist with project documentation and vendor relations as needed.
- Resolve customer complaints in a timely and efficient manner.
- Keep records of interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Monitor bidding sites for potential projects and solicit new clients.
- Provide training for current and/or new employees.
- Driving of company vehicle may be required.
- Complies with all safety policies and procedures.
- All other duties as assigned by the Branch Manager and/or direct supervisor.
Benefits
- Medical
- Dental
- Vision
- Life insurance
- 401K with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
