Fixed Operations Manager

Davis Automotive Group•Okotoks, AB

1d•Onsite

About The Position

Okotoks Nissan is seeking an operational leader to oversee our Service and Parts departments as a Fixed Operations Manager. Reporting to the General Manager, the Fixed Operations Manager will be accountable for operational discipline, leadership development, and continuous improvement amongst our teams. The successful candidate will be expected to quickly understand the business, gain the trust of an experienced team, and lead through influence, structure, and accountability.

Requirements

3+ years of leadership experience in automotive service or parts operations
Strong operational and financial understanding of fixed operations
Proven ability to improve performance in a structured environment
Confident communicator able to lead teams
Highly organized, decisive, and accountable
Valid driver’s license

Nice To Haves

Nissan OEM experience is strongly preferred

Responsibilities

Lead, support and coach Service and Parts Advisors in achieving performance objectives and operational consistency
Establish clear expectations and hold the team accountable to agreed standards
Reinforce alignment between all dealership departments to operate as one business unit
Monitor and improve key performance indicators, including productivity, effective labour rate, gross profit, parts inventory health, and customer satisfaction to drive overall operational efficiency and profitability
Identify performance gaps and implement structured solutions
Lead annual budgeting and ongoing forecasting
Standardize processes to ensure a consistent customer experience
Improve workflow, communication, and departmental coordination
Implement operational changes with measurable follow-through
Support recruitment, onboarding, and performance management
Foster a professional, accountable, team-oriented environment
Ensure customer experience standards are consistently executed