Fixed Ops Director

Ghent Motor Company•Greeley, CO

5d•Onsite

About The Position

Ghent Motors is seeking a high-performing, results-oriented Fixed Operations Director to oversee and lead all fixed operations departments, including Service, Parts, and Collision Center (Body Shop) operations. This executive-level leadership position is responsible for driving profitability, operational efficiency, employee development, customer satisfaction, and long-term growth throughout the dealership's fixed operations. The ideal candidate is a proven automotive leader with a strong track record of improving performance, building winning teams, and maximizing fixed operations profitability while delivering an exceptional customer experience.

Requirements

Minimum 5 years of automotive fixed operations leadership experience.
Previous experience as a Fixed Operations Director, Service Director, Fixed Ops Manager, or similar leadership position.
Experience overseeing Service, Parts, and/or Collision Center operations.
Strong understanding of dealership financial statements and fixed operations metrics.
Proven ability to lead managers and large teams.
Strong leadership, communication, and organizational skills.
Experience with dealership management systems and OEM operational standards.
Valid driver's license with an acceptable driving record.

Responsibilities

Directly oversee Service, Parts, and Collision Center management teams.
Recruit, hire, train, mentor, and retain high-performing employees.
Create a culture of accountability, teamwork, and continuous improvement.
Conduct regular performance reviews and establish measurable goals for department leaders.
Lead all fixed operations personnel toward achieving dealership objectives.
Drive revenue growth and profitability across Service, Parts, and Collision operations.
Develop and manage departmental budgets and expense controls.
Analyze key performance indicators (KPIs) and implement strategies to improve performance.
Maximize customer-pay, warranty, maintenance, parts, and collision repair sales.
Increase service absorption and overall fixed operations contribution to dealership profitability.
Ensure efficient shop workflow and technician productivity.
Improve labor sales, effective labor rates, technician efficiency, and customer retention.
Monitor repair order quality and customer satisfaction.
Ensure compliance with manufacturer standards and dealership processes.
Maintain proper inventory controls and inventory turn rates.
Improve parts gross profit and wholesale opportunities.
Ensure accurate ordering, stocking, and inventory management practices.
Support service and collision center operations with efficient parts availability.
Manage all body shop operations, including estimating, repair production, cycle times, and profitability.
Develop and maintain strong relationships with insurance partners and DRP programs.
Monitor repair quality standards and customer satisfaction.
Improve production efficiency, technician utilization, and average repair order performance.
Ensure compliance with all safety, environmental, and manufacturer repair procedures.
Drive outstanding CSI and customer retention throughout all departments.
Resolve escalated customer concerns quickly and professionally.
Implement processes that improve the overall ownership experience.
Promote a customer-first culture across the dealership.
Work closely with ownership and executive leadership to establish annual goals and growth strategies.
Identify opportunities to expand service, parts, and collision business.
Develop initiatives to increase market share and long-term customer retention.
Ensure all fixed operations departments support the dealership's overall strategic vision.