Fixed Operations Director

Hendrick Automotive Group

4d • Onsite

About The Position

Responsible for overseeing Service Operations in the dealership(s). The Service Operations Director is responsible for operations, profitability, performance results, overseeing department management, and customer satisfaction in Service Operations.

Requirements

• Prior automotive service and/or technical experience or commensurate training.
• Thorough knowledge of automotive parts and systems.
• Intermediate skills in Microsoft Office Products.
• The ability to utilize the Dealership Management System and other web based applications utilized for operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• The position requires regular and predictable attendance.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.

Nice To Haves

• Previous management or supervisory experience desired.

Responsibilities

• Works to improve operations in the Service departments.
• Oversees hiring and discipline decisions in Service departments
• Works closely with all department heads in the dealership
• Plans and implements successful Service Operations
• Assesses the service department operations.
• Works with Service department managers to improve operations, performance, profitability.
• Oversees training and supervision of Service Operations management and employees
• Oversees pricing and inventory in service departments.
• Oversees gross profit and related departmental expenses.
• Conducts daily, weekly, and monthly meetings.
• Approves schedules for department employees and managers.
• Works to motivate department employees and managers.
• Maintains good working relationship with factory(s).
• Attends required manager meetings.
• Maintains effective employee relations
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Benefits

• Hendrick Automotive Group believes that its people are its most important assets.
• Together, everyone achieves more.
• We work as a team, best utilizing our individual talents and skills to reach a common goal.
• Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent.
• Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization.
• At Hendrick Automotive Group we are defined by our integrity.
• We believe in doing what is right for our fellow teammates, our customers and our corporate partners.
• The core values of this company are what shape every action we take and every decision that is made.
• Our customers are important to us. They’re family.
• We genuinely desire for our customers to feel valued and cared about whenever inside our doors.
• Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
• The Hendrick name is synonymous with winning, at the dealership and on the race track.
• We are committed to continuing the Hendrick tradition of success and performance.
• Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.
• The automotive industry is rapidly progressing.
• Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.
• We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.
• We strive for excellence in all that we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager