Fixed Operations Director
Bish's RV, Inc.•Pere Marquette Charter Township, MI
•Onsite
About The Position
The Fixed Operations Director is responsible for leading and optimizing the Service and Parts Departments to drive operational excellence, profitability, and customer satisfaction. This role requires a strategic and hands-on leader who can foster a high-performing team, enhance efficiency, and ensure seamless service experience for customers. The Fixed Operations Director will oversee inventory control, labor cost management, process improvements, and cross-functional collaboration to support the company’s goal of revolutionizing the RV industry.
Requirements
- Proven success in managing high-volume service and parts operations in the RV, automotive, marine, or power sports industries
- Strong leadership and team-building capabilities with the ability to coach and mentor employees
- Ability to develop and execute data-driven strategies to improve operational efficiency and profitability
- Excellent communication skills for collaboration with internal teams, vendors, and customers
- Strong analytical skills to monitor KPIs, inventory management, and financial performance
- Experience with P&L management, budgeting, and cost control
- Ability to manage and adapt to a fast-paced, ever-changing environment
- Proficiency in industry-related software for service and inventory management
Nice To Haves
- Bachelor's degree in a relevant field is a plus
Responsibilities
- Lead, mentor, and develop high-performing teams in both the Service and Parts departments
- Develop and execute strategic plans for staffing levels, departmental goals, and revenue growth
- Implement process improvements that enhance efficiency, reduce RECT, and improve service cycle time
- Oversee parts inventory management, ensuring accurate tracking, cost control, and optimal stock levels
- Monitor financial performance, P&L, and cost controls to ensure profitability
- Ensure compliance with company policies, safety regulations, and operational standards
- Collaborate with vendors, OEMs, and distributors to enhance procurement and inventory strategies
- Establish and maintain a culture of continuous improvement, employee development, and accountability
- Lead service and parts marketing efforts to increase sales and enhance customer engagement
- Participate in leadership meetings and provide insights on operational strategies and improvements
Benefits
- Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
- 401K with 5% match
- Employee discounts
- Company-paid life insurance
- Gym membership reimbursement
- Opportunities for advancement
- Annual Incentive Trip for Top Performers
- Access to a partner insurance agency for personalized quotes and coverage guidance on home, auto, RV and specialty insurance products
- RV Borrowing Program
- Incredible Team Culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
