Fitness Front Desk Associate

CHELSEA PIERS CONNECTICUT LLC•Stamford, CT

1d•Onsite

About The Position

Chelsea Piers is a premier sports, fitness, and entertainment destination dedicated to inspiring movement, building community, and delivering excellence. Our member-exclusive fitness club offers expansive strength and cardio spaces, over 100 group fitness classes each week, and a dynamic wellness environment where members feel supported, energized, and motivated. From yoga, Pilates, HIIT, strength training, mobility, cycling, and cardio dance to premium amenities and personalized services, Chelsea Piers is more than a gym—it is a place people love to be. Our team is collaborative, energetic, and committed to creating an exceptional experience for every member, every day. We are seeking a warm, polished, and service-driven Fitness Front Desk Associate to join our team on a part-time basis (18 hours per week). This role is ideal for someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering outstanding hospitality. As one of the first and last points of contact for our members, you will play an important role in creating a welcoming, seamless, and memorable experience. From greeting members and managing check-ins to assisting with bookings for personal training, massage services, and club offerings, you will help ensure each member leaves feeling valued and excited to return. This is an excellent opportunity for someone who is organized, personable, proactive, and passionate about health, fitness, and community.

Requirements

Friendly, professional, and dependable demeanor
Strong interpersonal and communication skills
Passion for health, wellness, sports, or fitness environments
Highly organized with strong attention to detail
Positive attitude with a willingness to take initiative
Team-oriented mindset with a collaborative approach
Comfortable communicating in person, by phone, and via email
Strong problem-solving skills and sound judgment
Flexible availability, including nights, weekends, and holidays as needed
Ability to stand for extended periods and lift up to 30 lbs

Nice To Haves

6+ months of customer service, hospitality, or related experience preferred
Basic proficiency in Microsoft Office or similar software preferred

Responsibilities

Deliver exceptional service aligned with Chelsea Piers hospitality standards
Greet members and guests with warmth, professionalism, and enthusiasm
Manage front desk check-ins and provide concierge-style assistance
Schedule ancillary services such as personal training, massage, and other offerings
Answer and direct phone calls with professionalism and strong phone etiquette
Respond to member requests promptly and effectively
Maintain knowledge of club programs, services, and daily events
Support a clean, organized, and polished front desk environment
Monitor visitor access and maintain security awareness
Communicate effectively with teammates and departments across the facility
Assist with special projects and operational needs as assigned by leadership
Uphold all uniform, appearance, and handbook standards