Fitness Floor Supervisor

Arcis Golf•The Woodlands, TX

2d•Onsite

About The Position

The Fitness Floor Supervisor oversees the daily operations of the Fitness Centers, ensuring a clean, safe, organized, and welcoming environment for members and staff. This leadership role supports the Director of Fitness with staff, scheduling, mentoring and training floor staff, and creating an excellent member experience.

Requirements

Fitness, hospitality, customer service, or related experience strongly preferred.
Supervisory or leadership experience strongly preferred.
Strong leadership and team-building skills.
Strong organizational and communication skills.
Professional, personable, and dependable.
Ability to multitask, take initiative, and work independently.
Strong attention to detail and follow-through.
Comfortable working with members and fitness professionals.
Basic computer, email, and scheduling skills.

Nice To Haves

Certified Personal Training certification is a plus but not required.

Responsibilities

Oversee daily gym and fitness floor operations, cleanliness, organization, and safety.
Drive the overall member experience and ensure members feel welcomed, valued, and supported.
Conduct daily walkthroughs and ensure equipment, locker rooms, restrooms, and storage areas are maintained.
Inspect equipment and promptly report maintenance or replacement needs.
Create and manage staff schedules, ensuring proper coverage and efficient labor hours.
Recruit, train, supervise, coach, and hold floor staff accountable to department standards.
Monitor staff attendance, professionalism, and engagement with members.
Help lead team meetings and communicate department goals, expectations, updates, and priorities.
Manage gym inventory, stocking, and organizing supplies.
Assist members with questions, concerns, and daily service needs.
Create weekly “Surprise & Delight” initiatives to enhance the member experience.
Support FitStarts and help generate new personal training opportunities.
Communicate daily operational, staffing, maintenance, and member concerns to the Director of Fitness.
Participate and help run department initiatives.