Fitness Director

Castle Group•Wimauma, FL

9h•Onsite

About The Position

The Fitness Manager works within the Lifestyle Team and will work under the direction of the Lifestyle Director, who works under the direction of the General Manager. As the Fitness Manager you will play a key role in ensuring the daily operations of the Wellness Program run smoothly, ensuring a welcoming environment, and driving the success of the operation. The Wellness Program includes group fitness, personal training, massage, face spa, and nutrition. This is a hands-on position where you’ll connect with community members, and lead growth efforts for the entire Wellness Program. The Fitness Manager provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Requirements

High school diploma or equivalency required.
5+ years working in a fitness manager role or similar position
Prior experience managing and leading a team
Effective written and verbal communication skills
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Communicate, receive, and exchange ideas and information by means of spoken and written.
Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.
Able to work under tight deadlines and use time effectively based on key priorities.
Proficient command of computer hardware/software, specifically Microsoft Office Suite.
Able to work under pressure, maintain composure and utilize good judgment during emergency/difficult and stressful situations.
Ability to lift 40 lbs. following appropriate safety procedures.
Ability to: work in an upright standing position for long periods of time
Ability to: crawl in small and tight spaces
Ability to: work in different environmental working conditions (e.g., heat, cold, wind, rain).
Ability to: walk and climb stairs
Ability to: stoop and bend
Extensive use of fingers for typing and visual use of the computer monitor.
Handle, grasp, feel objects and equipment.
Reach with hands and arms.
Ability to quickly and easily navigate property/buildings is required to meet the job functions.
Repeat various motions with wrists, hands, and fingers.
Ability to detect auditory and/or visual emergency alarms
May be required to perform work outdoors during all seasons
Ability to climb ladders and work at heights above ground level.
Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
Visual ability correctable to 20/20.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
May be required to travel for training sessions off-site
Ability to work extended hours and weekends if needed.

Nice To Haves

Bachelor’s degree in business or hospitality preferred.
CPR and AED certification preferred
Sales experience a plus
Personal training certification

Responsibilities

Plan, organize, and execute fitness events and classes throughout the year (sports courts, water activities, aerobics, and fitness)
Increase member participation in personal training, group fitness and spa
Conduct surveys of participants regarding operations
Connect with non participating community members and schedule tours of the facility and program
Establish and track outreach efforts
Prepare regular reports to include participation changes, program growth, instructor evaluation and feedback
Attend Board of DIrectors meetings, present well prepared management reports to include event updates and financial profit and losses
Focus on member retention - identify potential risks and work with site leaders to improve or alleviate
May be asked to participate in new member orientation
Lead fitness events include class previews, seminars, and workshops
Support the research, evaluation, and management of RFPs for equipment and gym facility needs
Create electronic and paper communications for distribution, including fitness events, posters, and flyers advertising events and classes
Compose articles for various community publications, including E-blasts, websites, and newsletters
Assist members with delinquent accounts, following up as needed to resolve payment issues.
Oversee daily and deep cleaning tasks, such as sanitizing equipment, dusting all surfaces, caring for floors, maintaining restrooms, and managing trash.
Report maintenance issues to the appropriate team for quick resolution.
Review weekly sales reports
Oversee refunds and issues resolution
Plan for coverage when 1099 contractors are unavailable for scheduled classess and training
Fill in for instructors when needed
Regularly meet with the GM to view performance reports to identify trends and areas for improvement for the program
Ensure all parties are adhering to safety protocols during fitness classes and events
Inspect and report on the the fitness facility periodically
Maintain facility equipment map tracking age, useful life, usage, and etc of all equipment
Maintain inventory of equipment including weights, mats, and etc.
Manage all fitness 1099 vendors - personal trainers, group fitness instructors, massage therapists, nutrition consultant, and estheticians
Ensure all safety precautions are followed while performing duties, including the use of proper personal protective equipment (PPEs).
Ensure accurate attendace tracking and vendor payment requests are receiving timely and submitted for payment
Schedule annual special projects and events with the Property Manager
Support the event sponsorship program as it relates to the Fitness facility
Other duties and responsibilities as assigned.
Directly manage full team of vendors who provide personal training, group fitness, massage, and spa services
Carry out vendor management responsibilities in accordance with Castle’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training, developing and mentoring 1099 contractors, evaluating performance, addressing complaints and resolving problems.