Fitness Coach
About The Position
The Coach delivers scientifically designed Orangetheory Fitness workouts in AFG HoldCo studios and creates a high-energy, motivating, results-driven member experience. The role involves coaching and engaging multiple members in a group fitness setting while applying fitness principles across endurance, strength, and power training. Coaches use Orangetheory programming, technology, and coaching tools to support member performance, safety, and results. The Coach represents the Orangetheory Fitness brand, builds relationships with members and prospective members, and supports member retention, engagement, sales, and a welcoming and inclusive studio environment. The position works closely with the studio team to deliver a seamless member experience before, during, and after classes. This is a part-time, non-exempt position reporting to the Head Coach. It does not manage a team.
Requirements
- High school diploma or equivalent.
- At least 1 year of group fitness training or personal training experience.
- Current Orangetheory Fitness-approved fitness certification, such as NASM, ACE, ACSM, NSCA, or equivalent.
- Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Ability to work effectively in a team and collaborate across functions.
- Professionalism, a positive service attitude, integrity, reliability, and consistency.
- Strong organization, attention to detail, time management, and listening skills.
- Ability to problem-solve, work under pressure, and manage unexpected challenges calmly and professionally.
- Ability to build relationships and provide exceptional service.
Nice To Haves
- Bachelor’s degree.
- Prior experience in customer service, sales, hospitality, or a related client-facing role (0–1 year).
Responsibilities
- Deliver an engaging, high-energy group workout experience for members during each class.
- Provide a welcoming, inclusive, and motivating experience for members, prospective members, and guests in accordance with Orangetheory Fitness brand standards.
- Complete and maintain required member documentation and records using company systems and tools.
- Participate in scheduled team meetings, trainings, and professional development opportunities.
- Conduct studio tours, explain membership options, and answer questions about programs and services.
- Partner with studio team members to create a seamless, positive experience for prospective and current members.
- Support individual and team sales goals through outreach, follow-ups, and lead generation activities.
- Build local community relationships to increase brand awareness and generate business opportunities.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, and well-presented studio in accordance with company standards.
- Communicate with members and prospects in person, by phone, email, and text.
- Accurately process sales transactions, including cash and credit card payments.
- Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
- Demonstrate commitment to exceptional customer service and AFG HoldCo core values.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
