Fitness Coach
About The Position
The Coach delivers scientifically designed Orangetheory Fitness workouts in AFG HoldCo studios and creates a high-energy, motivating, results-driven experience for members. The role involves coaching and engaging multiple members in group fitness classes, applying fitness principles across endurance, strength, and power training, and using Orangetheory programming, technology, and coaching tools to support member performance, safety, and results. The Coach represents the Orangetheory Fitness brand, builds member relationships, and contributes to member retention and engagement. Working closely with the studio team, the Coach supports sales and retention goals, helps maintain a welcoming and inclusive studio environment, and ensures a positive experience for members and prospective members before, during, and after classes. The role is based primarily in a fitness studio, includes front-desk and studio-floor responsibilities, and may involve administrative work and occasional offsite community events. This is a part-time, non-exempt position that reports to the Head Coach.
Requirements
- High school diploma or equivalent required.
- At least 1 year of group fitness training or personal training experience required.
- Current Orangetheory Fitness-approved fitness certification required, such as NASM, ACE, ACSM, NSCA, or equivalent.
- Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Excellent organizational, attention-to-detail, and time-management skills.
- Ability to work effectively in a team and collaborate across functions.
- Ability to problem-solve and work under pressure, including handling unexpected challenges calmly and professionally.
- Professionalism, integrity, reliability, initiative, and a positive service attitude.
- Strong listening, critical-thinking, relationship-building, and customer-service skills.
Nice To Haves
- Bachelor’s degree preferred.
- Prior experience in customer service, sales, hospitality, or another client-facing role preferred (0–1 year).
Responsibilities
- Deliver engaging, high-energy group workouts for members in each class session.
- Provide a welcoming, inclusive, and motivating experience for members, prospective members, and guests in keeping with Orangetheory Fitness brand standards.
- Complete and maintain required member documentation and records using company systems and tools.
- Participate in scheduled team meetings, trainings, and professional development opportunities.
- Conduct studio tours, explain membership options, and answer questions about programs and services.
- Partner with studio team members to provide a seamless experience for prospective and current members.
- Support individual and team sales goals through outreach, follow-ups, and lead generation activities.
- Build relationships in the local community to increase brand awareness and generate business opportunities.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, and well-presented studio environment.
- Communicate with members and prospects in person, by phone, email, and text.
- Accurately process cash and credit card sales transactions.
- Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
- Demonstrate commitment to exceptional customer service and AFG HoldCo’s core values.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
