Fitness Coach
About The Position
The Fitness Coach delivers scientifically designed Orangetheory Fitness workouts in AFG HoldCo studios and creates a high-energy, motivating, results-driven member experience. The role coaches and engages multiple members in group fitness classes, applies fitness principles across endurance, strength, and power training, and uses Orangetheory programming, technology, and coaching tools to support performance, safety, and results. The Coach represents the Orangetheory Fitness brand, builds member relationships, and supports member retention and engagement while working closely with the studio team to contribute to sales and retention goals and maintain a welcoming, inclusive studio environment. The role combines group fitness coaching with member service, sales support, studio upkeep, and administrative duties. Work takes place primarily in a fitness studio, at the front desk and on the studio floor, with occasional offsite community activities. The Coach reports to the Head Coach and does not supervise or manage a team. This is a full-time position with a flexible schedule as needed, including weekends and holidays.
Requirements
- High school diploma or equivalent.
- At least 1 year of group fitness training or personal training experience.
- Current Orangetheory Fitness-approved fitness certification, such as NASM, ACE, ACSM, NSCA, or equivalent.
- Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Ability to work a flexible schedule as needed, including weekends and holidays.
- Ability to meet the physical demands of the role, including frequent standing and walking, effective communication in a potentially loud environment, and occasional handling of items weighing approximately 25–30 pounds.
Nice To Haves
- Bachelor’s degree.
- Prior customer service, sales, hospitality, or related client-facing experience; 0–1 year is noted.
Responsibilities
- Deliver an engaging, high-energy group workout experience in each class.
- Provide a welcoming, inclusive, and motivating experience for members, prospective members, and guests in accordance with Orangetheory Fitness brand standards.
- Complete and maintain required member documentation and records using company systems and tools.
- Participate in scheduled team meetings, trainings, and professional development opportunities.
- Conduct studio tours, explain membership options, and answer questions about programs and services.
- Partner with studio team members to provide a seamless experience for prospective and current members.
- Support individual and team sales goals through outreach, follow-ups, and lead generation activities.
- Build relationships in the local community to increase brand awareness and generate business opportunities.
- Support marketing initiatives, including social media engagement and participation in community events and studio activations.
- Maintain a clean, organized, and well-presented studio environment.
- Communicate with members and prospects in person, by phone, email, and text.
- Process cash and credit card transactions accurately and with integrity.
- Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
- Demonstrate commitment to exceptional customer service and AFG HoldCo core values.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
