Fitness Coach
About The Position
The Coach delivers scientifically designed Orangetheory Fitness workouts at AFG HoldCo studios and creates a high-energy, motivating, results-driven experience for members. The role coaches and engages multiple people in a group fitness setting, applies fitness principles across endurance, strength, and power training, and uses Orangetheory programming, technology, and coaching tools to support performance, safety, and results. The Coach represents the Orangetheory Fitness brand, builds member relationships, and supports retention and engagement while partnering with the studio team on sales goals and a seamless, welcoming member experience. The position is primarily based in a fitness studio, with work at the front desk and across the studio floor. It includes frequent interaction with members, guests, and colleagues; extended standing and walking; and administrative work using a computer, phones, and standard office equipment. Music and group classes may create moderate to loud noise. Occasional offsite community events may be required. No travel is anticipated unless needed for training or other company business. The position is part-time, with a flexible schedule as needed, including weekends and holidays. It reports to the Head Coach and does not supervise a team.
Requirements
- High school diploma or equivalent.
- At least 1 year of group fitness training or personal training experience.
- Current Orangetheory Fitness-approved fitness certification, such as NASM, ACE, ACSM, NSCA, or equivalent.
- Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Ability to collaborate across functions, stay organized, manage time, and attend to detail.
- Ability to problem-solve, work under pressure, and handle unexpected challenges calmly and professionally.
- Reliable, proactive, self-motivated, and results-oriented approach.
- Ability to build relationships and provide exceptional service.
- Ability to meet the role's physical demands, including frequent standing and walking, and occasional lifting, carrying, pushing, or pulling items weighing approximately 25–30 pounds, bending, reaching, and light cleaning.
Nice To Haves
- Bachelor’s degree.
- Prior customer service, sales, hospitality, or related client-facing experience (0–1 year).
Responsibilities
- Deliver an engaging, high-energy group workout experience for members in each class.
- Provide welcoming, inclusive, and motivating experiences for members, prospective members, and guests in keeping with Orangetheory Fitness brand standards.
- Complete and maintain member documentation and records using company systems and tools.
- Participate in scheduled team meetings, trainings, and professional development.
- Conduct studio tours, explain membership options, and answer questions about programs and services.
- Partner with studio team members to create a positive, seamless experience for prospective and current members.
- Support individual and team sales goals through outreach, follow-ups, and lead generation.
- Build local community relationships to increase brand awareness and generate business opportunities.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized studio that meets company standards.
- Communicate with members and prospects in person, by phone, email, and text.
- Process cash and credit card sales transactions accurately and with integrity.
- Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
- Demonstrate commitment to exceptional customer service and AFG HoldCo core values.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
