Fitness Coach

Orangetheory•Goodyear, AZ

12d•Onsite

About The Position

The Coach delivers scientifically designed Orangetheory Fitness workouts in AFG HoldCo studios and creates a high-energy, motivating, results-driven member experience. The role involves coaching and engaging multiple members in group fitness classes, applying fitness principles across endurance, strength, and power training, and using Orangetheory programming, technology, and coaching tools to support members’ performance, safety, and results. The Coach represents the Orangetheory Fitness brand, builds relationships with members, and contributes to member retention and engagement. Working closely with the studio team, the Coach supports sales and retention goals, helps maintain a welcoming and inclusive studio environment, and contributes to a seamless member experience before, during, and after classes. The role is based primarily in a fitness studio, with work at the front desk and across the studio floor, as well as administrative tasks using computers, phones, and other standard office equipment. Occasional offsite events or community activities may be required. The position is part-time, with a flexible schedule as needed, including weekends and holidays. Compensation is $25.00–$55.00 per hour.

Requirements

High school diploma or equivalent.
At least 1 year of group fitness training or personal training experience.
Current Orangetheory Fitness-approved fitness certification, such as NASM, ACE, ACSM, NSCA, or equivalent.
Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
Ability to coach multiple members in a group fitness setting while maintaining time management, communication, and motivational skills.
Well-rounded understanding of endurance, strength, and power training.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Strong organization, attention to detail, and time-management skills.
Ability to collaborate across functions, build relationships, provide exceptional service, and work effectively under pressure.
Ability to handle unexpected challenges calmly and professionally.
Ability to meet the role’s physical demands, including frequent standing and walking, communication in a potentially loud environment, and occasional lifting, carrying, pushing, or pulling items up to approximately 25–30 pounds.

Nice To Haves

Bachelor’s degree.
Prior experience in customer service, sales, hospitality, or a related client-facing role; 0–1 year is indicated.

Responsibilities

Deliver engaging, high-energy group workouts for members in each class session.
Provide a welcoming, inclusive, and motivating experience for members, prospective members, and guests in accordance with Orangetheory Fitness brand standards.
Complete and maintain required member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and ongoing professional development.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to create a positive, seamless experience for prospective and current members.
Support individual and team sales goals through outreach, follow-ups, and lead generation activities.
Build relationships in the local community to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio in accordance with company standards.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit card sales transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Demonstrate commitment to exceptional customer service and AFG HoldCo’s core values.