Fitness Coach

Orangetheory - Franchise #0318•Raleigh, NC

6d•$25 - $65•Onsite

About The Position

The Coach delivers scientifically designed Orangetheory Fitness workouts in OT Group Holdings, LLC studios and creates a high-energy, motivating, results-driven experience for members. The role coaches and engages multiple members in a group fitness setting, applies fitness principles across endurance, strength, and power training, and uses Orangetheory programming, technology, and coaching tools to support member performance, safety, and results. The Coach represents the brand, builds member relationships, and supports retention and engagement while partnering with the studio team to contribute to sales goals and provide a welcoming, inclusive experience before, during, and after classes. The position reports to the Head Coach and does not manage a team. The role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and colleagues, extended periods of standing and walking, and a dynamic, high-energy environment that may have moderate to loud noise from music and classes. Administrative work includes using a computer, phones, and standard office equipment. Occasional offsite community events or activities may be required. No travel is anticipated unless needed for training or other company needs. This is a part-time position with a flexible schedule as needed, including weekends and holidays. The position requires a high school diploma or equivalent, at least one year of group fitness training or personal training experience, and a current Orangetheory Fitness-approved fitness certification. A bachelor's degree and prior customer service, sales, hospitality, or related client-facing experience are preferred.

Requirements

High school diploma or equivalent.
At least 1 year of group fitness training or personal training experience.
Current Orangetheory Fitness-approved fitness certification, such as NASM, ACE, ACSM, NSCA, or equivalent.
Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Strong organizational, attention-to-detail, and time-management skills.
Ability to work effectively in a team and collaborate across functions.
Ability to problem-solve, work under pressure, and respond calmly and professionally to unexpected challenges.
Reliability, initiative, self-motivation, and a results-oriented approach.
Ability to build relationships and provide exceptional service.
Willingness to work a flexible schedule as needed, including weekends and holidays.
Ability to meet the role's physical demands, including frequent standing and walking; communicating in a potentially loud environment; and occasionally lifting, carrying, pushing, or pulling supplies weighing approximately 25–30 pounds, as well as bending, reaching, and light cleaning.

Nice To Haves

Bachelor's degree.
Prior experience in customer service, sales, hospitality, or a related client-facing role (0–1 year).

Responsibilities

Deliver an engaging, high-energy group workout experience for members in each class session.
Provide a welcoming, inclusive, and motivating experience for members, prospective members, and guests in accordance with Orangetheory Fitness brand standards.
Complete and maintain required member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and professional development opportunities.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to create a seamless, positive experience for prospective and current members.
Support individual and team sales goals through outreach, follow-ups, and lead-generation activities.
Build local community relationships to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio environment.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit-card sales transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Demonstrate commitment to exceptional customer service and OT Group Holdings, LLC core values.