Fitness Coach

Orangetheory - Franchise #0318•WILMINGTON, NC

21d•$25 - $65•Onsite

About The Position

The Coach delivers scientifically designed Orangetheory Fitness workouts at OT Group Holdings, LLC studios and creates a high-energy, motivating, results-driven member experience. The role coaches and engages multiple members in group fitness classes while applying fitness principles in endurance, strength, and power training and using Orangetheory programming, technology, and coaching tools to support member performance, safety, and results. The Coach represents the Orangetheory Fitness brand, builds member relationships, and supports retention and engagement while working with the studio team toward sales and retention goals and maintaining a welcoming, inclusive studio environment. The position is primarily based in a fitness studio, with responsibilities at the front desk and throughout the studio floor. It includes interaction with members, guests, and team members, as well as administrative work using computers, phones, and standard office equipment. The environment is dynamic and high-energy, with music and group fitness classes that may create moderate to loud noise. Occasional offsite community events or activities may be required. This is a part-time role with a flexible schedule as needed, including weekends and holidays. No travel is anticipated unless needed for training or other company business.

Requirements

High school diploma or equivalent.
At least 1 year of group fitness training or personal training experience.
Current Orangetheory Fitness-approved fitness certification, such as NASM, ACE, ACSM, NSCA, or equivalent.
Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Ability to collaborate across functions, maintain professionalism, and provide a positive service experience.
Proactive, reliable, and consistent approach to work.
Ability to problem-solve and work under pressure, including managing unexpected challenges calmly and professionally.
Strong organizational, attention-to-detail, and time-management skills.
Strong listening, critical-thinking, and research skills.
Self-motivated and results-oriented, with the ability to build relationships and provide exceptional service.
Ability to meet the position’s physical demands, including frequent standing and walking, communication in a potentially loud environment, and occasional handling of items weighing approximately 25–30 pounds.

Nice To Haves

Bachelor’s degree.
Prior experience in customer service, sales, hospitality, or a related client-facing role (0–1 year).

Responsibilities

Deliver an engaging, high-energy group workout experience for members in each class session.
Provide a welcoming, inclusive, and motivating experience for members, prospective members, and guests in line with Orangetheory Fitness brand standards.
Complete and maintain required member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and ongoing professional development.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to create a seamless, positive experience for prospective and current members.
Support individual and team sales goals through outreach, follow-ups, and lead generation activities.
Build relationships in the local community to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio environment in accordance with company standards.
Communicate with members and prospects in person, by phone, email, and text.
Process sales transactions, including cash and credit card payments, accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Demonstrate commitment to exceptional customer service and OT Group Holdings, LLC core values.