Fitness Coach

Orangetheory - Franchise #0320•Oro Valley, AZ

12d•$25 - $55•Onsite

About The Position

The Coach delivers scientifically designed Orangetheory Fitness workouts in AFG HoldCo studios and creates a high-energy, motivating, results-driven experience for members. The role coaches and engages multiple members in group fitness settings, represents the Orangetheory Fitness brand, builds member relationships, and supports member retention and engagement. Coaches work closely with the studio team to contribute to sales and retention goals, maintain a welcoming and inclusive environment, and support a seamless member experience before, during, and after classes. The role uses knowledge of endurance, strength, and power training, Orangetheory programming, technology, and coaching tools to support member performance, safety, and results. The position reports to the Head Coach and does not manage a team. This part-time role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and colleagues in a dynamic environment that may have moderate to loud music and class noise. Duties also include administrative work using computers, phones, and standard office equipment. Occasional offsite events or community activities may be required. The role requires frequent standing and walking; regular talking and hearing in a potentially loud environment; and occasionally lifting, carrying, pushing, or pulling supplies or retail products weighing up to approximately 25–30 pounds, as well as bending, reaching, and light cleaning. Flexible scheduling may include weekends and holidays. No travel is anticipated unless needed for training or other company needs.

Requirements

High school diploma or equivalent required.
At least 1 year of group fitness training or personal training experience required.
Current Orangetheory Fitness-approved fitness certification required, such as NASM, ACE, ACSM, NSCA, or equivalent.
Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
Ability to work a flexible schedule as needed, including weekends and holidays.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Ability to work effectively in a team and collaborate across functions.
Strong organization, attention to detail, and time-management skills.
Ability to solve problems, work under pressure, and handle unexpected challenges calmly and professionally.
Ability to build relationships and provide exceptional service.

Nice To Haves

Bachelor’s degree preferred.
Prior customer service, sales, hospitality, or related client-facing experience preferred (0–1 year).

Responsibilities

Deliver an engaging, high-energy group workout experience for members in each class.
Provide a welcoming, inclusive, and motivating experience for members, prospective members, and guests in accordance with Orangetheory Fitness brand standards.
Complete and maintain required member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and ongoing professional development.
Conduct studio tours, explain membership options, and respond to questions about programs and services.
Partner with studio team members to create a seamless, positive experience for prospective and current members.
Support individual and team sales goals through outreach, follow-ups, and lead generation activities.
Build relationships in the local community to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio in accordance with company standards.
Communicate with members and prospects in person, by phone, email, and text.
Accurately process cash and credit card sales transactions.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Demonstrate commitment to exceptional customer service and AFG HoldCo core values.