Fitness Center Front Desk Attendant - Indianapolis, IN.

NIFS•Indianapolis, IN

6d•Onsite

About The Position

The Front Desk Attendant follows the direction of the Manager or Assistant Manager onsite to ensure customer service excellence in the fitness center. Front desk staff must be well versed in all programs and services provided at their facility and are responsible for providing unparalleled customer care throughout their responsibilities.

Requirements

Customer service work experience strongly preferred
Knowledge of and demonstrate proficiency with Microsoft Office Suite including Excel, Word, and Power Point and Publisher
Once trained, the employee should be capable of accurately using the NIFS Payroll system
Current CPR/AED/First Aid certification required
Trained in Universal Precautions annually (provided by NIFS)
Ability to read, understand, and write simple instructions and short correspondence
Ability to speak effectively in English
May, at any time, be required to submit to and successfully pass a thorough background check and/or drug screen
May be required to provide proof of current COVID-19 vaccination barring an approved exemption made subject to applicable law
Must have regular and reliable transportation to and from work

Nice To Haves

Demonstrates work ethic, ingenuity, customer care, and attention to detail
Customer Service - Responds promptly to customer needs; listens and gets clarification; responds well to questions; refers difficult or emotional customer service situations to the Assistant Manager or Manager; meets commitments and responsibilities to both internal and external customers
Interpersonal Skills - Focuses on solving conflict, not blaming; pairs identification of a problem with possible solutions; remains open to others' ideas and tries new things, maintains confidentiality of both member’s business and NIFS business; listens to others without interrupting; keeps emotions under control; diffuses workplace gossip; asks for and offers help when needed; demonstrates professionalism in all communication
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; adheres to work schedule with reasonable and reliable attendance; ensures work responsibilities are covered when absent; adapts to changes in the work environment; deals positively with frequent change, delays, or unexpected events; commits to longer hours of work when necessary and approved; completes tasks on time or notifies appropriate person with an alternate plan
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance
Teamwork - Volunteers readily; balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; contributes positively in meetings
Organizational Support - Follows NIFS policies and procedures; completes tasks correctly and on time; benefits organization through outside activities; supports NIFS policies related to equal opportunity; respects workplace diversity; responds to management direction

Responsibilities

Provides top notch, customer-focused attention during each member interaction by demonstrating excellent communication and interpersonal skills
Monitors individuals entering the facility, allowing admittance only to eligible clients
Checks in participants and keep accurate participation records
Assists with daily operations (i.e. answer phone and take messages, member check-in, tracking, schedule appointments, address questions, etc.)
Provides clients with current information concerning the facility and membership as well as current programs and services
Processes new member applications; files all health forms, physician consent forms, etc
Issues towels and locks to members; collects money from sales (where applicable)
Assists with monthly report and/or monthly hours totals
Assists other staff with first-aid and CPR/AED in the event of an emergency
Demonstrates work ethic, ingenuity, customer care, and attention to detail
Maintains familiarity with and abides by the policies stated in the NIFS Employee Handbook
Performs other duties as assigned