Fitness Attendant

BLACKHAWK COUNTRY CLUB•Danville, CA

8d•$18 - $19•Onsite

About The Position

The Fitness Attendant serves an important role in greeting Members while handling day-to-day responsibilities within the Fitness Department. In this position, you will enhance the Member experience by creating a welcoming environment in which BCC Members and guests workout in while providing the highest quality of customer service. This position focuses on customer service with strengths in Professionalism, Good Communication, Relationship Building, and a keen eye for detail.

Requirements

Previous job or volunteer experiences can include leadership, customer service, volunteer groups, or fitness specific experience and/or positions.
Private club experience preferred
Basic knowledge of software
Demonstrated ability to manage conflict resolution and policy enforcement in a tactful and professional manner
People oriented with positive attitude, professional appearance, and strong customer service skills
Coachable with a continuous improvement mindset
Proven problem-solving skills and sound independent judgement
Demonstrated ability to handle responsibility, follow-through, multi-task and be reliable and responsive
Mobility: The role may require frequent movement, including, walking, standing, bending,kneeling, or reaching to clean and wipe down equipment, counters, fold towels, move laundry bins, pick up and move equipment.
Lifting: Occasional lifting of supplies, equipment, or inventory items may be necessary unto 50lbs.
Manual Dexterity: Ability to use hands and fingers for tasks such as typing, writing, operatingcomputer systems, handling paperwork, and managing inventory.
Vision: Clear vision and ability to read written documents, computer screens, and equipmentdisplays are essential for reviewing reports, analyzing data, and assessing operations.
Hearing: Good hearing ability is necessary for effective communication with staff, members,guests, and vendors.
Stamina: The role may involve long hours and extended periods of activity, especially duringpeak business periods, special events, or club holidays and programs.

Responsibilities

Ensure all members check into facility at each visit and verify their identity
Register all guests and enforce guest and youth policies
Contribute to a positive, friendly, and safety-first atmosphere
Monitor members for appropriate behavior as they exercise and use the facility
Assist members in registering for classes, wellness appointments, touring facility
Conduct Youth Orientations with teens 14-15 years of age
Promote and represent our Club Fitness brand
Educate and promote retail, drinks, snacks, service specials, and programs
Answer member phone calls and questions, educate self on club events and info
Maintain integrity of fitness equipment through detailed cleaning procedures
Maintain neat, organized, and presentable front desk & lobby areas
Check locker rooms, wipe down counters, keep tidy, restock as needed throughout shift
Monitor gym floor, establishing a presence in the facility, approachable and available for members
Communicate with other departments in a timely and polite manner
Resolve member issues, answer questions and anticipate needs
Make coffee, lemon/ice water, maintain laundry (wash/dry/fold)
Report any member issues, broken equipment, conflicts, concerns, etc. to direct supervisor