Fitness Attendant

ON TOP OF THE WORLD COMMUNITIES LLC•Ocala, FL

9d•Onsite

About The Position

The Fitness Attendant is responsible for the opening and closing functions of the applicable fitness center and providing assistance to the management team. This position is responsible for maintaining a clean and safe fitness environment and checking the fitness rooms and pools for any problems or issues needing attention. Ensures the Fitness Center experience is positive for residents and guests by maintaining the established standards. Greets each resident with a smile and direct eye contact. Becomes knowledgeable about the facility and its amenities in order to effectively communicate with residents and guests. Ensures proper opening and closing procedures for the Fitness Center are completed. Consistently performs all applicable duties listed on the Daily Checklist. Provides outstanding service, including but not limited to: arriving on time, assisting with questions and concerns, providing basic information about the gym equipment, and notifying management of any issues that need addressed. Attends monthly meetings and periodic fitness center training sessions. Assists with answering the phones as needed. May process sales using the appropriate software. Provides assistance with emergency situations that may arise. Assists Fitness Instructors with getting equipment out for classes and putting it away. Keeps the fitness desk stocked with the appropriate documents. Alerts management of any inventory needs. Alerts management of any situation that requires maintenance follow up. Assists the recreation staff as needed. Ensure members and guests are validated through the security system. Helps ensure facility is accessed by members and/or guests only, and is safe and secure at all times. Performs all duties in adherence to Company standards. Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. Maintains a positive and professional demeanor toward all residents, visitors and co-workers. Performs other duties as assigned.

Requirements

High School Diploma or equivalent required
Good communication skills
Ability to work well with the public and provide excellent customer service
Honesty and integrity
Team player
Self-motivated and dependable
Strong work ethic
Commitment to diversity, equity and inclusion
Organizational skills
Ability to read, write and understand English
Basic computer skills

Nice To Haves

Previous customer service experience
Previous experience with Jonas Systems
Bilingual (Spanish)
A valid Florida Driver’s License with acceptable driving history

Responsibilities

Opening and closing functions of the fitness center
Assisting the management team
Maintaining a clean and safe fitness environment
Checking fitness rooms and pools for any problems or issues needing attention
Ensuring the Fitness Center experience is positive for residents and guests
Greeting each resident with a smile and direct eye contact
Communicating effectively with residents and guests about the facility and its amenities
Completing proper opening and closing procedures for the Fitness Center
Performing duties listed on the Daily Checklist
Providing outstanding customer service
Attending monthly meetings and periodic fitness center training sessions
Answering phones
Processing sales using appropriate software
Providing assistance with emergency situations
Assisting Fitness Instructors with equipment for classes
Keeping the fitness desk stocked with appropriate documents
Alerting management of inventory needs
Alerting management of situations requiring maintenance follow-up
Assisting recreation staff
Validating members and guests through the security system
Ensuring facility is accessed only by members and/or guests, and is safe and secure
Working a flexible schedule, to include nights, weekends, and holidays
Maintaining a safe working environment
Maintaining a positive and professional demeanor