Fitness Attendant

Pyramid Global Hospitality•Santa Cruz, CA

3d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated, customer-focused Fitness Attendant to join their team at Chaminade Resort & Spa in Santa Cruz, CA. This role involves providing exceptional service to guests, maintaining a clean and organized fitness environment, and ensuring equipment is safe and operational. The ideal candidate will have a proven track record in customer service, an outgoing personality, and the ability to work a flexible schedule, including nights, weekends, and holidays. This position offers an opportunity to enhance the guest experience, collaborate with a team, and contribute to a positive resort atmosphere.

Requirements

Available to work a flexible schedule to include nights, weekends and holidays
High school diploma or equivalent
Previous customer service experience
Strong desire to make an impact on other people
Outgoing and engaging personality
Strong Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting

Responsibilities

Enhance the guest experience while in the fitness center
Ensure the equipment is in safe and operating correctly
Greet and engage with guests, setting the example for customer service best practices
Maintain the cleanliness of the fitness center
Have knowledge of the fitness area and the resort/hotel
Ensure policies are followed in all point-of-sale operations
Provide exceptional customer service by being engaging and taking sincere interest
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Work closely with the team to ensure the retail store is kept clean and organized
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information