Fitness Center Associate

LAKELAND HILLS YMCA • Mountain Lakes, NJ

9d • $16 - $16 • Onsite

About The Position

The Fitness Associate supports the daily operations of the Health & Fitness Center by providing exceptional member service, maintaining a safe and welcoming environment, and assisting with program delivery. This role is responsible for ensuring equipment readiness, supporting member engagement, promoting safe exercise practices, and advancing the YMCA’s mission through positive interactions and mission-aligned communication. This position contributes to a culture of inclusion, accountability, safety, and continuous improvement while helping members achieve their health and wellness goals. The Fitness Associate is expected to maintain a visible presence on the fitness floor, actively engage members, and ensure that all wellness spaces remain safe, clean, and welcoming.

Requirements

• High school diploma or equivalent.
• CPR/AED and First Aid certification or ability to obtain within the required timeframe.
• Strong interpersonal, communication, and customer service skills.
• Ability to work flexible hours, including evenings and weekends.
• Basic knowledge of fitness equipment, exercise principles, and wellness practices.
• Ability to work independently while contributing positively to a team environment.

Nice To Haves

• Previous experience in a fitness center, YMCA, recreation facility, or customer service environment.
• Group Exercise Instructor, Personal Trainer, or other fitness-related certification.
• Experience working with diverse populations and age groups.

Responsibilities

• Provide excellent customer service to members, guests, and participants.
• Conduct member and teen fitness orientations following YMCA guidelines.
• Demonstrate safe and effective use of fitness equipment.
• Assist members with basic exercise questions and facility navigation.
• Promote safe exercise practices, including proper lifting techniques and equipment use.
• Represent the YMCA at community events and wellness initiatives as assigned.
• Promote YMCA programs, services, and staff positively and professionally.
• Support activities that advance health, wellness, and community engagement.
• Maintain the cleanliness, organization, and safety of fitness areas and equipment.
• Conduct routine walkthroughs of all assigned fitness spaces.
• Maintain an active presence on the fitness floor and supervise member activity.
• Re-rack weights and keep equipment and workout areas organized.
• Clean and sanitize equipment according to YMCA standards.
• Restock cleaning supplies and other operational necessities.
• Assist with towel inventory, laundry, and locker room supplies.
• Complete opening, closing, and operational procedures as assigned.
• Complete daily checklists, participation tracking, logs, and documentation.
• Monitor equipment condition and report maintenance issues promptly.
• Use mission-aligned language in all interactions.
• Communicate program, service, policy, and procedure information to members.
• Serve as a resource for facility and program information.
• Support a collaborative team environment and assist coworkers professionally.
• Stay informed of facility updates, procedures, and program information.
• Attend required meetings, trainings, and professional development opportunities.
• Recommend improvements to member experience, safety, and operations.
• Identify and report inconsistent or inequitable practices.
• Maintain knowledge of YMCA policies, procedures, and safety guidelines.
• Monitor the wellness environment and address safety, cleanliness, and service concerns.
• Perform routine inspections of equipment and facility spaces.
• Remove unsafe equipment from service and report repair needs.
• Maintain accountability for assigned responsibilities.
• Complete routine tasks independently and escalate issues appropriately.
• Maintain professionalism and follow YMCA standards at all times.
• Report safety concerns, hazards, equipment issues, and policy violations.
• Address routine member concerns and escalate when appropriate.
• Complete incident and accident reports accurately and promptly.
• Respond to emergencies following YMCA emergency procedures.
• Enforce fitness center policies, age requirements, and safety expectations.
• Foster a respectful, inclusive, and welcoming environment for all.

Benefits

• Free membership: Includes Brand New State of the Art Health and Fitness Center, regulation-sized pool, Group Fitness classes including Pilates, cycling, yoga and many more.
• Member discounts
• Retirement Fund
• Paid Sick Time
• The opportunity to make a meaningful difference in the community.
• An organization that provides financial assistance to those in need.
• A workplace that prioritizes promoting from within for higher-level positions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED