Hybrid Fitness Class Ambassador | Plainfield, IN

Planet Fitness • Plainfield, IN

15h • Hybrid

About The Position

We’re looking for a Fitness Ambassador who is more than just staff, but the heartbeat of the club. This role is for someone who lights up a room, remembers names, and makes people feel instantly comfortable. The Fitness Ambassador is the first hello, the go-to helper, the motivator, and the friendly face that keeps members coming back. This is the perfect entry-level role to kick-start a career in fitness, leadership, or wellness. The Fitness Ambassador provides a dynamic and engaging presence within the club, responsible for creating a welcoming and inclusive environment for all members. This role blends customer service excellence with active fitness floor interaction to enhance the overall member experience. Demonstrates genuine enthusiasm for fitness and member well-being, proactively connects with individuals during their workouts, and fosters a supportive atmosphere through encouragement and guidance.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Must complete fitness training certification (NCSF) and manufacturer specific equipment training within 90 days of hire.
• Must be able to perform and demonstrate a wide range of exercises, including strength, cardio, and flexibility movements.
• Ability to stand and walk for extended periods (often 4–8 hours per shift) while engaging with members on the fitness floor.
• Capability to lift, move, and safely adjust fitness equipment weighing up to 50 lbs.

Nice To Haves

• Prior experience in customer service, hospitality, or fitness preferred.
• Strong interpersonal and communication skills.
• Demonstrated reliability, punctuality, and ability to work independently.
• Passion for fitness and helping others; willingness to learn basic training techniques (certification not required but encouraged).

Responsibilities

• Greet members with enthusiasm and make everyone feel welcome
• Be a visible, approachable presence on the fitness floor
• Assist with check-ins, questions, and member needs
• Promote programs, events, and club offerings
• Help maintain a clean, safe, and motivating environment
• Build relationships — know names, celebrate wins, and encourage progress
• Facilitates PE@PF fitness programs and assists members with fitness programs through the Planet Fitness App.
• Provide orientation and guidance to new members on basic workout routines and equipment use.
• Demonstrate basic knowledge of cardio, strength, and functional training equipment (training provided).
• Assist members with proper equipment use and safe techniques.
• Support member retention by building rapport and encouraging positive workout experiences.
• Foster a welcoming and inclusive environment aligned with the club’s 'Judgement Free Zone' philosophy.
• Engage with members on the fitness floor to provide encouragement and support.
• Promote club programs, personal training services, and special events.
• Assist with member check-ins, club tours, info calls, account inquiries, and membership updates.
• Perform routine cleaning and sanitization of equipment, locker rooms, and high-touch areas.
• Conduct light maintenance checks (changing pads, screws/nuts/bolts, lubing rods, etc.) and promptly report any issues.
• Maintain a safe, organized, and visually appealing club environment.

Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED