Planet Fitness Full-Time Fitness Ambassador

Planet Fitness • Mocksville, NC

2d • Onsite

About The Position

Planet Fitness is seeking a Full-Time Fitness Ambassador to be the energy and welcome of the club. This entry-level role is perfect for someone who is outgoing, loves being around people, staying active, and creating positive vibes. As the 'mayor of the gym,' you'll be the first hello, the go-to helper, the motivator, and the friendly face that keeps members coming back. This position offers real experience in the fitness and wellness industry with clear pathways into trainer, club management, or leadership roles. We provide training, and personality and effort are valued most.

Requirements

• High school diploma or equivalent required.
• Must be 18 years of age or older.
• Prior experience in customer service, hospitality, or fitness preferred.
• Strong interpersonal and communication skills.
• Demonstrated reliability, punctuality, and ability to work independently.
• Passion for fitness and helping others; willingness to learn basic training techniques (certification not required but encouraged).
• Must complete fitness training certification (NCSF) and manufacturer specific equipment training within 90 days of hire.
• Must be able to perform and demonstrate a wide range of exercises, including strength, cardio, and flexibility movements.
• Ability to stand and walk for extended periods (often 4–8 hours per shift) while engaging with members on the fitness floor.
• Capability to lift, move, and safely adjust fitness equipment weighing up to 50 lbs.

Nice To Haves

• No fitness background? No problem. We’ll train you — personality and effort matter most.

Responsibilities

• Greet members with enthusiasm and make everyone feel welcome.
• Be a visible, approachable presence on the fitness floor.
• Assist with check-ins, questions, and member needs.
• Promote programs, events, and club offerings.
• Help maintain a clean, safe, and motivating environment.
• Build relationships — know names, celebrate wins, and encourage progress.
• Facilitate PE@PF fitness programs and assist members with fitness programs through the Planet Fitness App.
• Provide orientation and guidance to new members on basic workout routines and equipment use.
• Demonstrate basic knowledge of cardio, strength, and functional training equipment (training provided).
• Assist members with proper equipment use and safe techniques.
• Support member retention by building rapport and encouraging positive workout experiences.
• Engage with members on the fitness floor to provide encouragement and support.
• Promote club programs, personal training services, and special events.
• Assist with member check-ins, club tours, info calls, account inquiries, and membership updates.
• Perform routine cleaning and sanitization of equipment, locker rooms, and high-touch areas.
• Conduct light maintenance checks (changing pads, screws/nuts/bolts, lubing rods, etc.) and promptly report any issues.
• Maintain a safe, organized, and visually appealing club environment.

Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED