Fit4Less Host - Stratford

GoodLife Fitness•Stratford, ON

1d•Onsite

About The Position

The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and automated brand. The role involves performing and completing cleanliness tasks and duties to ensure safety for everyone in the club, cleaning and tidying to cleanliness standards, and providing friendly customer interaction while completing cleanliness tasks on the workout floor. It also includes completing and reading daily, weekly, and monthly cleanliness tasks, communications, and training, and informing and reporting deficiencies to engage appropriate actions and resolutions. Additionally, the Host provides friendly customer service following Fit4Less guidelines, processes, and procedures, welcoming members warmly, and helping and educating them with memberships, amenities, automation, and processes. They promote black card amenities and memberships, contribute to a courteous and friendly workplace, and complete tasks by set timelines. The Host also informs and works with the manager for progress relating to customer service and escalation support, addresses and reports incidents of concern, and sells and suggests memberships while providing assistance for membership management. They assist and provide appropriate access to and within the club to educate on automated and virtual options and processes.

Requirements

High School diploma, or working toward completion.
1 year teamwork and/or volunteer experience
Verbal communication skills
Written communication skills
WHMIS
First Aid, CPR-A & AED Certification

Nice To Haves

Puts a lot of effort into their activities.
Remains calm under pressure and can handle stress.
Is dedicated to meeting the expectations and requirements of both internal and external customers.
Values time and uses their time effectively and efficiently.

Responsibilities

Performs and completes cleanliness tasks and duties to ensure safety for everyone in the club.
Cleans and tidies to the cleanliness standards and expectations as outlined in cleaning and inspection guidelines.
Provides friendly customer interaction when cleanliness tasks are being completed on the workout floor.
Completes and reads daily, weekly and monthly cleanliness tasks, communications and training to achieve standard expectations.
Informs and reports deficiencies using standard guideline expectations to engage appropriate actions, individuals and resolutions.
Welcomes everybody warmly in the club with hi, bye and thank you.
Helps and educates members and guests with memberships, amenities, automation and processes.
Promotes black card amenities and memberships.
Contributes to a courteous and friendly workplace environment to meet Fit4Less’ brand and required expectations.
Completes tasks and responsibilities by the set timelines.
Informs and works with the manager for progress relating to customer service and escalation support.
Addresses, informs and reports incidents of concern using the standard process expectations.
Sells and suggests memberships and provides assistance for membership management to support Fit4Less purpose.
Assists and provides appropriate access to and within the club to educate on automated and virtual options and the processes to allow a member to experience an automated way to utilize the club and their membership.