FIT Representative

EDSI (Educational Data Systems, Inc.)•FL Leon County Career Ctr, FL

2d•$44,000 - $46,000•Onsite

About The Position

This position provides guidance and other services to various customers to assure job placement and retention, while meeting customer satisfaction goals. This position explains and informs customers about the various programs available. This position also provides information and referrals to access community resources. While responding and addressing customer interactions, this position will perform basic secretarial work, including data entry, conducting phone calls, and filing.

Requirements

Experience in recruitment, customer service, and/or placement services
Excellent communication, analytical and interpersonal skills
Proficient in Microsoft applications
Florida Workforce Professional Certification Tier I required (must be completed within 30 days of employment)
Comfortable presenting information and educating small groups
Ability to provide optimal customer service and advocacy using a customer-centered approach

Nice To Haves

Bilingual is a plus

Responsibilities

Promote all programs and services available to customers/jobseekers
Address all customer identified needs and barriers with appropriate resolution plans and expected outcome achievement dates in customers’ plans
Motivate and encourage jobseekers to advance employment and training
Provide overview of available job search resources, workshops, and orientations
Responsible for facilitating one-on-one appointments for resume support as needed
Manage jobseeker expectations
Respond to and resolve customer complaints
Participate in staff meetings and development training
Determine program eligibility and accurately complete required documentation for enrollment
Coordinate overall online and in-person intake, assessment, and orientation process
Ensure applicants understand the parameters that specific program offers
Demonstrate, maintain, and communicate programmatic policies and procedures
Provide referrals as needed to local partnering agencies through partner referral portal
Coordinate customer participation in program specific activities
Provide clear guidance and expectations of customer program participation
Input data collection and update all progress in program designated data tracking systems
Maintain organized database of customers and keep detailed documentation of all contacts
Serve as an initial point of contact for walk-in customers
Conduct orientation and various workshops for new and existing customers, as needed
Maintain and submit program required reports assigned for designated programs
Share information with appropriate staff and/or funding agencies
Ensure that positive outcomes and goals are met as required by EDSI, Board, and State
Work with the team on implementing processes that increase positive customer engagement
Support CSCR satellite locations, as needed
Represent EDSI and CSCR at events such as job fairs, info sessions, and partner trainings
Other opportunities as available