5264 - Fit Out Project Manager, Service Operations

NTT Global Data Centers•Arizona, United States of America, AZ

17d•$105,500 - $150,700•Onsite

About The Position

Responsible for implementing and deploying infrastructure-related requirements for NTT customers and internal NTT stakeholders within the assigned region, the Fit-Out Project Manager oversees the full project lifecycle for IT, data center, and capital expenditure projects ranging from small and medium deployments to enterprise and select hyperscale initiatives. This position independently plans and manages project scope, timelines, resources, quality, cost, and risk while maintaining a strong focus on health and safety, customer service, and business continuity. The role ensures projects are delivered on time, with high quality, and within budget; communicates status, risks, and business impacts to key stakeholders; and provides a consistent approach to project structure, documentation, delivery, asset management, and closeout. The Fit-Out Project Manager is also accountable for quality assurance of installation and de-installation activities, delivery of critical facility documentation, and maintenance of as-built specifications in accordance with Service Operations records retention standards, while supporting regional alignment with the “Minimum Downtime, Maximum Uptime” mentality, processes, and procedures.

Requirements

Knowledge of IT, data center, Mechanical, Electrical, Plumbing, and building infrastructure systems, with the ability to deliver retrofit projects in active mission-critical environments.
Project management experience with commercial specialty and/or general construction firms, including practical understanding of fundamental project management principles.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, Project, Teams, Windows, and SharePoint.
Proficiency with Bluebeam and Revit, with a general understanding of drawing packages such as Visio and/or AutoCAD.
Experience writing and reviewing Method of Procedure documents and reviewing technical drawings, specifications, and project documentation.
Strong problem-solving, critical thinking, analytical, and interpersonal skills, with the ability to remain calm and make sound decisions in dynamic environments.
Excellent verbal and written communication skills, including the ability to prepare, present, and summarize information for varied audience types.
Excellent customer service skills with the ability to interface effectively with customers, vendors, contractors, and internal stakeholders.
Highly motivated self-starter with the ability to multi-task, work independently, and support team members through changing environments.
Proficient in English, both written and verbal.
Willing and able to travel as required.
Minimum of 5 years of experience in Project/Construction Management or a relevant field is required
Must possess a current, valid state-issued driver’s license.

Nice To Haves

Knowledge of SSAE 16 and other industry certifications is desirable.
Working knowledge of Plan Do Check Act or similar continuous improvement methodologies is desirable.
Recognized Health and Safety qualifications are desirable.
Additional language capability is desirable.
Bachelor’s degree in business management, engineering, project management or a related field / equivalent experience strongly preferred.
Professional licenses or certifications such as PMP or PMI are desirable.

Responsibilities

Lead client-facing and internal infrastructure projects from pre-implementation through closeout, ensuring contracted services are delivered on time, within budget, and in accordance with customer requirements, specifications, and contractual obligations.
Define project scope, objectives, milestones, tasks, assumptions, risks, dependencies, resource needs, schedules, and delivery plans in coordination with stakeholders, technical teams, contractors, vendors, and internal departments.
Review and verify customer requirements, Basis of Design, drawings, contractor documentation, method statements, and risk assessments to ensure alignment with required specifications, installation standards, Health & Safety expectations, and Business Continuity requirements.
Coordinate, supervise, and report on implementation activities with Service Operations contractors and internal teams, including equipment orders, shipments, site activities, quality assurance testing, and closeout deliverables.
Maintain an onsite presence as required to support project execution, coordinate with contractors and internal teams, validate installation progress, address field issues, and ensure work is completed in accordance with project requirements and site expectations.
Identify construction issues, defects, project risks, change requests, and client or team escalations; perform analysis, recommend solutions, and communicate impacts, decisions, and next steps to management, clients, and project stakeholders.
Prepare, maintain, and publish project documentation, schedules, Methods of Procedure, status reports, action items, owners, due dates, account documentation, as-built records, and related project artifacts using approved tools such as Microsoft Project and SharePoint.
Schedule and facilitate project status meetings with clients, vendors, contractors, and internal project teams to review progress, address risks and issues, track decisions, and maintain alignment across stakeholders.
Track, maintain, and report project financial performance in real time, including budgets, costs, deviations, procurement requirements, fair quoting or tendering practices, and updates needed to support value for money and policy compliance.
Ensure product quality, manufacturing readiness, serviceability, installation quality, and quality assurance metrics meet applicable standards and support successful project delivery.
Conduct site reviews, perform ad-hoc analysis, prepare or update business cases, and provide recommendations that support project governance, decision-making, business benefit realization, and transition of project outputs into business-as-usual operations.
Develop and maintain project management frameworks, process improvements, procedure revisions, and performance practices that support departmental objectives, customer service expectations, operational excellence, and continuous improvement.
Support strategic departmental objectives, adhere to safety reporting and compliance expectations, and perform other duties as assigned.
Support training fellow peers by sharing project management best practices, standard processes, lessons learned, and tool usage to promote consistency, knowledge transfer, and continuous improvement across the Service Operations Project Delivery team.