Fiscal Services Technician
CHESS
•$15 - $18
About The Position
Provides customer service to the constituents of CNM, CNM Ingenuity and the CNM Foundation including processing payments, explaining student account related issues, and processing refunds.
Requirements
- High school diploma or GED
- Related experience
Responsibilities
- Collects and posts a high volume of payment transactions from students, visitors, and employees for tuition, fees, parking services and other accounts receivable balances. Payments include cash, check, and credit card transactions.
- Receives and calculates deposits from various departments and clubs. This includes collecting monies from parking meters and coin-operated copiers and generate collectable documentation.
- Maintains and enforces security procedures to ensure safety of funds.
- Balances cashier drawer on a daily basis and documents appropriate transactions.
- Analyzes student accounts, and if appropriate processes student refunds.
- Provides customer service in person, by telephone, email, instant message or chat, through research and responding to customer questions regarding student accounting including explanation of tuition and fees, financial aid disbursement payments and calculation of refund amounts.
- Supports the students of CNM Ingenuity’s non-credit offerings including the Deep Dive Bootcamps. Services include collection of payment, reminder calls for payment arrangements, and reporting and tracking of cohorts.
- Makes outgoing calls to students to collect payments and regarding late payments.
- Prepares itemized student bills upon request.
- Performs other related duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
