First Year Experience Coordinator

University of Wisconsin Stout•Oshkosh, WI

About The Position

The First Year Experience (FYE) Coordinator reports directly to the TRIO Director of Student Support Services and serves to create, support, and facilitate student engagement for our TRIO SSS and SSS STEM first-year students. FYE Coordinator will oversee significant aspects of the first-year experience, including chairing the First-Year Experience Advisory Committee, develop and maintain the First-Year Experience Canvas course, and is responsible for the hiring, training, and evaluation of First-Year Experience Student Leaders, the Communications Intern, and Summer Student Ambassadors. The FYE Coordinator will also participate in recruiting, identifying, and enrolling eligible students during UW Oshkosh’s Titan Takeoff Orientations along with supporting SSS and SSS STEM Academic Advisors and the Student Success Coach with persistence, retention and graduation initiatives of the programs. The FYE Coordinator will oversee TRIO SSS and SSS STEM program communication and social media as well as maintain current and accurate program files to be in compliance with the federal regulations and college policies. During the academic year, evening hours on a weekly basis may be required. Evening hours in the summer and weekend hours during both the academic year and summer on an occasional basis are required.

Requirements

Bachelor's degree in education, social work, human services, or related field.
Experience working with educational programs specifically with marginalized, underrepresented student populations.
At least 1 year of supervisory experience in an educational setting.
Experience with understanding social media platforms and creating media content.
Demonstrated ability to communicate and work effectively with students, faculty, staff, and off-campus constituents.
Demonstrated exceptional written and oral communication skills.

Nice To Haves

Master’s degree in counseling, higher education, or a related field.
Experience supporting the needs of first-generation, income eligible students.
Experience with curriculum development using a Learning Management System (LMS) such as Canvas, Blackboard, etc.
Demonstrated knowledge of and/or experience with Student Support Services (SSS) and/or other TRIO programs.

Responsibilities

Oversee TRIO SSS and SSS STEM program communication and social media. This includes the supervision of the Communication Intern and overseeing the TRIO SSS and SSS STEM communication mediums such as the TRIO SSS newsletter, program flyers, and social media platforms. Program communication and social media responsibilities includes the following: Develop and implement social media strategies, create content, manage social media accounts, and analyze performance metrics. Assist with social media tasks, such as scheduling posts, researching trends, and engaging with followers. Produce engaging content for various platforms, including graphics, videos, and written posts for the program. Assist the Director of TRIO SSS and SSS STEM with website management and upkeep.
Perform other duties as assigned by the TRIO SSS/SSS STEM director.
Support the program objectives of the TRIO SSS/SSS STEM Grant by assisting to recruit eligible students into the program and obtain documentation to verify program eligibility. Be an advocate for first-generation and limited-income students by serving on campus committees and participating in campus events and activities that support our TRIO SSS/SSS STEM students.
Responsible for the planning, developing, implementing, and evaluating a first-year experience program aimed at increasing the engagement, persistence, retention, and success of new students participating in the TRIO SSS and SSS STEM programs. Responsible for facilitating learning opportunities through the use of a Canvas course which focuses on first-year experience in college student topics. Create curriculum to include student success strategies, educate FYE Student Leaders about the numerous campus resources available, and provide opportunities for FYE Student Leaders to help new students engage and participate in campus life events and opportunities (i.e. student organizations and clubs, TitanFest, career and graduate fairs, etc). Responsible for providing financial literacy awareness to TRIO SSS/SSS STEM students by working with the Director, SSS/SSS STEM Academic Advisors, and the Success Coach, specifically providing awareness on UW Oshkosh’s scholarships and TRIO SSS scholarship opportunities. Establish good collaboration relationships with various on-campus and off-campus partners to create a supportive environment for new incoming college students, especially those from first-generation and low-income backgrounds.
Recruits, hires, and manages the First-Year Experience Student Leaders and the Student Ambassadors to include supervisory responsibilities for the following: Making sure FYE Student Leaders, Intern, and Student Ambassadors are aware of campus resources and make proper referrals to other service providers on campus such as the Center for Academic Resources, Financial Aid, Registrar, Student Accounts, Counseling Center, Reading/Study Center, Disability Services, Project Success, etc. Provide weekly training and provide student development opportunities to include FERPA training, understanding UW Oshkosh Student Code of Conduct, and getting Mental Health First Aid (MHFA) Certified. Responsible for weekly check in meetings and providing supervision and accountability for job duties and semester performance evaluations. Trains and provides guidance in handling student situations and concerns in accordance with established institutional policies and the Family Educational Rights and Privacy Act (FERPA).