Remote First Party Medical Collector

External•Duluth, GA

1d•Remote

About The Position

The First Party Collector is responsible for taking inbound customer calls as well as making outbound calls, contacting consumers in order to negotiate pay arrangements on early out accounts, while following Federal, State, company and client collection guidelines and laws.

Requirements

A high school diploma or equivalent is required
1 year of call center, negotiating and collecting payments, working on an automated dialer, interpretation of EOB's and FACS or EPIC
Strong organization and communication skills
Ability to use professional language and grammar
Understanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures
Intermediate to advanced Microsoft skills in Word and Excel
Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment
Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages
Strong telephone communication and negotiation abilities
Must have the ability to simultaneously talk and type
Ability to type minimum of 25 wpm

Nice To Haves

2 years of relevant experience in customer service, sales, 1st party collections, or a related role is preferred

Responsibilities

Works 1st party accounts
Professionally persuade patients to pay on past due medical debts
Overcome stalls and objections and suggest money sources for debt payment
Leave messages with consumers informing them of contact points via a mandated script
Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
Adhere to the production standards set for the department and client
Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements
Other duties as assigned by manager