First-Party Collection Officer

SinglePoint Group International Inc • Toronto, ON

2d • Onsite

About The Position

We are searching for a highly motivated, enthusiastic, and committed First-Party Collection Officer with 5 or more years of experience in the industry. Acting as a change agent, the First-Party Collection Officer is responsible for accurately processing information and effectively negotiating and arranging payment terms. This position directly reports to the Operations Manager. We have a full-time opportunity and the rotational schedule we are currently hiring for is on a shift schedule Monday - Saturday: Tuesday and Wednesday 11:30 AM - 8:00 PM, Thursday and Friday 9:00 AM to 5:30 PM, Saturday 8:30 AM to 5:00 PM.

Requirements

• At least 1 year of prior experience in a First-Party Collection Agency
• Excellent oral and written communication skills for consistent collection calls
• Good math skills with the ability to perform basic calculations quickly
• Strong organizational and time management skills
• Good understanding of Microsoft Excel and Outlook
• Strong computer operating skills
• Ability to adapt in a fast-paced environment
• Desire to learn and further your career

Nice To Haves

• 5 or more years of experience in the industry

Responsibilities

• Provide excellent service and ensure exceptional execution results in the collection of financial loans
• Conduct collections calls for all past due accounts
• Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits; Send correspondence to delinquent/collection customers
• Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers; Assess and mitigate risk by referring accounts for further action
• Document call activity details in Collections system to reflect action taken; Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
• Apply tact, diplomacy & resourcefulness; Handle objections & excuses, apply soft calling techniques, where appropriate, to effectively manage & control situations
• Perform to regulatory standards and best practice on collections
• Achieve individual collection targets, in order to meet Department and Company goals
• Maintain and submit reports for review by collection management
• Complete other collection responsibilities, as assigned

Benefits

• Accommodations are available upon request at any point in the selection process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed