FIRST IMPRESSIONS PHONES | PART-TIME

VANCE THOMPSON VISION CLINIC PROF L•Sioux Falls, SD

About The Position

At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world-class culture while making a meaningful impact. Our core values that provide our foundation: Caring – We are passionate, empathetic and sensitive to the needs of our teammates, patients and everyone we touch. Fun – We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment. Committed – We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results. Egalitarian – We play on a team where everyone is equal, where no task is too small for any member to step up and own – inside and outside their functional area. Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness. Job Opportunity: We are growing and looking for a part-time (20 hours per week) First Impressions - Phone Concierge to join our team! You Are: Ready to live out our core values in patient and team member interactions Flexible and adaptable to change Professional, courteous and responsible Able to demonstrate strong customer service and communication skills Detail-oriented, able to multitask, and make quick decisions

Requirements

A high school diploma or equivalent
Previous customer service experience

Responsibilities

Handling a high volume of incoming calls, initiating outgoing calls and taking messages.
Scheduling patient visits and evaluations for multiple locations across our footprint, while adhering to clinical protocols.
Multitasking between several different technology systems to complete day-to-day work.
Collecting and entering all necessary demographic, clinical, billing, and insurance information from patients or responsible parties.
Responding to questions and concerns of callers and directs them to appropriate location or department as needed.
Assembling patient packets and mailing information to patients.
Providing patient education by explaining preparation and patient instructions for the scheduled procedure.
Exceeding our patients’ expectations with active listening, effective communication, and empathy.