Director of First Impressions
About The Position
At Carlton, we are dedicated to enriching the lives of older adults by offering personalized care and fostering a warm and supportive environment. We know it takes a special group of individuals to help our residents live their lives to the fullest, surrounded by love, kindness, and care. We believe happy employees ensure happy residents. With attractive benefits, hands-on training, and opportunities for career advancement, we take great pride in recruiting people who embrace and embody our unique culture of caring. Join our exceptional team at Carlton Senior Living as our Receptionist!
Requirements
- Must be at least eighteen (18) years or older, per Title 22 requirements
- Prior administrative experience preferred but not required we will train the right candidate!
- Strong verbal and written communication skills with the ability to interact effectively with residents, families, and team members.
- Proficient in basic computer applications such as Microsoft Office, email, and scheduling systems.
Responsibilities
- Serve as the Director of First Impressions by greeting visitors, residents, and families with warmth and professionalism while providing accurate information and direction.
- Answer and direct phone calls, monitor emergency systems, and respond promptly to resident and guest needs with a high level of customer service.
- Support administrative tasks such as maintaining resident records, handling mail, and coordinating with maintenance or other departments as needed.
- Assist the Sales and Activities teams by helping with event coordination, guest arrangements, and preparation of marketing materials.
- Maintain a clean and organized front desk area, present a professional appearance, and stay informed about community events to keep residents and guests engaged.
- Support safety protocols, emergency plans, and elopement prevention practices.
- Foster a warm, collaborative atmosphere with residents, families, and team members.
Benefits
- Raises twice a year
- Anniversary Bonus
- Immediate Pay
- Fitness/Education Reimbursement
- Complimentary employee meals
- Opportunity for additional pay increases (referrals, mentors, etc)
- Holiday pay
- Sick/Vacation Time
- Medical, Dental, Vision and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
