Concierge - Phones - Seasonal

Williams-Sonoma Customer Care Centers•All Sites, NV

17d•$15

About The Position

The Concierge Phones Coordinator will be the first line of contact for Concierge customers as orders flow through supply chain resulting in an optimal experience for WSI clients.

Requirements

High School diploma or equivalent
Excellent attendance and willingness to be part of a team – performing whatever duties are necessary
6 months of prior customer service or call center experience
MS Office Proficient: Outlook & Word – Basic to Intermediate; Excel – Intermediate skills required.
Must possess professional phone etiquette, soft skills, and effective communication for all calls.
Ability to multitask using multiple systems to achieve one-in customer call resolution
Acquired/Demonstrated WSI product knowledge for all Brands
Strong written and verbal communication skills necessary
Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner
Flexible to work overtime as needed.
This is a Full-Time, non-exempt position requiring 40 hours a week
APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS

Responsibilities

Handle all incoming calls to the Concierge Dept. providing general information and high-level order details.
Excellent organization, time management and detail-oriented skills are a must for this position.
Perform all scheduling functions in a high-volume environment for all WSI product brands.
Ensuring the proper execution of daily scheduling needs of multiple customer orders
Apply one call resolution for our customers, utilizing our team database and Knowledge Base to support incoming inquiries.
Confirming customer delivery windows utilizing various WMS as well as updating customer contact information
When scheduling, research customer inquiries and provide resolution within established time frames.
Keep work area safe, organized and clean according to general office practices and OSHA requirements daily
Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards.
Other duties as deemed necessary