FIRST IMPRESSIONS ATRIUM|Full Time

VANCE THOMPSON VISION CLINIC PROF L•Cedar Rapids, NE

10d•Onsite

About The Position

At Vance Thompson Vision, we are global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. We are growing and looking for a First Impressions – Atrium Concierge to join our team! This role is crucial in creating a positive and welcoming environment for our patients and team members, embodying our core values of Caring, Fun, Commitment, Egalitarianism, and Excellence.

Requirements

A high school diploma or equivalent
Previous customer service experience helpful

Nice To Haves

Ready to live out our core values in patient and team member interactions
Able to bring a positive attitude every day
Team-oriented
Able to demonstrate strong customer service and communication skills

Responsibilities

Greeting and registering patients in a prompt, pleasant, and helpful manner.
Communicating with internal departments regarding patient needs.
Handling difficult or escalated patient concerns and providing positive solutions.
Participating in the patient-informed consent process.
Ensuring the atrium area is clean and visually appealing to patients, and that food items are fully stocked and available at all times.
Collecting and entering patient’s insurance information into the database.
Verifying patient insurance information and demographics.
Collecting payments for drops, surgeries and/or account balances.
Exceeding our patient’s expectations through active listening, effective communication, and empathy.