Firearms Team Lead
About The Position
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. This role supports leadership in firearm sales and compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms. The Team Leader provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department. They also support the achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals, and prepare to-do/task lists. The position executes merchandising directives and maintains plan-o-grams. The Team Leader ensures a pleasant and productive shopping experience, assists in staffing the department with service-oriented associates, participates in interviewing, coordinates training, and provides input on performance appraisals. They prepare weekly work schedules, coach and motivate associates, and resolve customer and associate opportunities. The role requires maintaining a high level of personal customer service and achieving above-average customer service results. The Team Leader remains a product expert through ongoing training and conducts product demos. They assist with coordination of special events, maintenance of pricing and UPC integrity, determining proper assortments, accuracy of inventory, and proper display, signing, and pricing of advertised items. The role also involves assisting in carrying out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints, and resolving problems. The Team Leader provides a legendary experience for every customer by assisting them in making buying decisions through identifying and evaluating needs, making product recommendations, and promoting programs like CLUB Membership, VOC, and In-Store Pick-up.
Requirements
- High School Diploma or Equivalent
- 2 to 4 Years in Retail Sales
- Ability to calculate figures and amounts such as discounts, commissions, and percentages
- Ability to read and analyze certain reports
- Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
- Ability to conduct meetings and presentations to groups
- Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
- Demonstrated strong interpersonal skills.
- Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Nice To Haves
- Supervisor experience a plus
Responsibilities
- Gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service.
- Supports Group Sales or Department Manager in leadership of firearm sales and compliance with ATF, state, local laws, company policies and procedures.
- Provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards.
- Supports achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
- Prepares to-do/task lists and executes merchandising directives.
- Maintains all plan-o-grams as set by the Corporate Office.
- Ensures a pleasant and productive shopping experience for all customers.
- Assists in staffing the department with service-oriented associates, participates in interviewing, and makes recommendations for selection.
- Coordinates training, consults with GSM, and gives input on performance appraisals.
- Prepares weekly work schedules.
- Coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
- Resolves customer and associate opportunities.
- Maintains a high level of personal Customer Service and achieves better than Company average customer service results.
- Remains a Product “expert” through ongoing product knowledge training and conducts product demos.
- Assists with coordination of all “Special Events”.
- Maintains pricing and UPC integrity.
- Determines proper assortments.
- Ensures accuracy of inventory.
- Ensures proper display, signing and pricing of all advertised items.
- Assists in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws.
- Assists customers in making buying decisions by identifying and evaluating their needs, making product recommendations, and promoting programs.
- Performs duties within the scope of general company policies, procedures, and objectives.
- Analyzes problems and performs needs assessments.
- Uses judgment in adapting broad guidelines to achieve desired results.
- Makes recommendations that affect policies, procedures, and practices.
Benefits
- Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
