Fire Suppression Sales Executive

Encore Fire Protection•Paoli, PA

4d•Hybrid

About The Position

This role is for a Small Contracting Sales Executive at Encore Fire Protection. The individual will be responsible for turning field conditions, code requirements, and customer requests into real projects that get done correctly and efficiently. This involves relationship management, estimating, and operational coordination. The role requires actively building relationships, identifying work, walking sites, solving problems, and partnering with Operations, Design, Scheduling, and Field Teams. The work environment is fast-paced, with shifting priorities and a need for responsiveness and clarity. The ideal candidate is organized, proactive, technically curious, and comfortable owning conversations from first walkthrough through project turnover.

Requirements

3-5+ years of experience in estimating, inside sales, customer service, or project coordination within a trade, service, construction, or technical environment
Experience estimating fire protection or life safety projects, service work, or related construction projects, with a working knowledge of commercial fire protection systems and field applications
Ability to read construction drawings, specifications, inspection reports, and technical work orders while accurately identifying scope and asking the right questions
Strong verbal communication skills with the ability to explain technical issues, project scope, and recommendations clearly to customers with little or no technical background
Strong relationship-building skills and a people-first approach that helps you build trust with customers, contractors, vendors, and internal teams
Highly organized with strong time management, follow-through, and the ability to manage multiple active quotes, projects, deadlines, and shifting priorities without losing attention to detail
Mechanical aptitude, resilience, and comfort working in fast-paced technical and field-driven environments where direct communication and problem solving are part of the day-to-day
Proficiency with Microsoft Outlook, Word, and Excel, along with the willingness and ability to quickly learn CRM systems, estimating platforms, and operational tools such as HubSpot or ServiceTrade

Nice To Haves

Experience in life safety, fire protection, or another building services or route-based service business.
Ability to manage own workload and hit numbers.
Prior experience using HubSpot, ServiceTrade, or similar CRM and service management tools.
Experience partnering directly with outside sales, operations, and service teams to support shared revenue goals.
Familiarity with NFPA codes or AHJ compliance requirements
NICET certification or equivalent
Demonstrated ability to get in front of customers, build rapport quickly, and stay top of mind without being pushy.

Responsibilities

Develop and maintain relationships with new and existing customers across the Small Contracting division.
Conduct site walks and customer meetings to evaluate project opportunities, define scope, and identify additional work opportunities.
Generate and follow up on quoted opportunities through customer requests, inspections, service calls, referrals, and ongoing account relationships.
Build trust with customers through responsive communication and consistent follow-through throughout the project lifecycle.
Partner closely with Service, Operations, Scheduling, and Field Teams to support customer needs and drive successful project outcomes.
Perform field surveys and gather accurate project scope information for fire protection-related repairs, retrofits, modifications, and tenant improvement work.
Build detailed estimates and proposals including labor, materials, permits, subcontractors, and equipment.
Review drawings, specifications, and applicable code requirements while coordinating with vendors, suppliers, and design teams for pricing and technical support.
Ensure estimates align with company pricing standards, profitability targets, and operational capabilities while identifying project risks and scope gaps before work is sold.
Coordinate project turnover with Operations, Scheduling, Design, and Field Teams to ensure complete documentation and clear scope expectations.
Support permitting, scheduling, procurement, project communication, and field execution as needed.
Assist with scope clarification, customer communication, project changes, and additional sales opportunities throughout project execution.
Manage an active pipeline of quoted and awarded projects while maintaining accurate customer, proposal, and forecast information within company systems.
Participate in operational meetings, forecasting discussions, and process improvement initiatives.
Maintain organized project documentation while balancing multiple active opportunities with responsiveness, accuracy, and professionalism.