Fire Sprinkler Service Technician

Johnson Controls • Grand Rapids, MI

4d

About The Position

Johnson Controls is hiring a Fire Sprinkler Service Technician to service and repair sprinkler systems in commercial, industrial, and residential applications. The role includes working on wet (steel, copper, and CPVC), dry, pre-action, and deluge systems, as well as fire pumps. The technician receives service calls from the Service Resource Center, contacts customer representatives to identify equipment or system problems, and performs the necessary service and repairs.

The technician interprets technical and system documentation, follows prescribed troubleshooting procedures, and uses manuals and notices to diagnose and repair equipment. The role requires strong customer service and organizational skills, the ability to work independently, and adherence to company and customer safety requirements. Work includes an on-call rotation and flexible hours, including weekends, to meet customer needs. Johnson Controls provides on-the-job paid training and lists competitive hourly pay and a comprehensive benefits package.

Requirements

• 3–5 years of documented Fire Sprinkler industry experience performing sprinkler service and repair.
• Computer and phone skills, including Word, Excel, Outlook, and mobile apps and functions.
• Ability to perform service work on water-based fire protection systems.
• High school diploma or equivalent.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Ability to work alone.
• Ability to follow verbal and written instructions.
• Valid driver’s license and a driving record that meets company requirements.
• Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 70 lbs.
• Ability to work in unusual and sometimes difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 60 feet, and working within ducts, crawl spaces, and above ceilings.
• Ability to read, understand, and follow all company and customer safety requirements.

Nice To Haves

• NICET certification.
• Backflow certification.
• Fire pump experience.

Responsibilities

• Receive service calls from the Service Resource Center, including descriptions of equipment or system malfunctions.
• Contact customer representatives to ascertain equipment and system problems.
• Service and repair sprinkler systems in commercial, industrial, and residential applications, including wet, dry, pre-action, and deluge systems and fire pumps.
• Read and interpret blueprints, diagrams, submittals, specifications, software and systems, programs, schematics, and operational product manuals.
• Follow troubleshooting procedures and consult technical and parts manuals, change notices, bulletins, and modification notices to diagnose and repair equipment.
• Maintain truck inventory to support timely responses to customer needs.
• Follow company and customer safety guidelines and procedures.
• Participate in an on-call rotation and work flexible hours, including weekends, to meet customer requirements.

Benefits

• Competitive starting pay.
• Paid on-the-job training.
• Tuition reimbursement.
• Global advancement opportunities with an unlimited career path.
• Company vehicle, as applicable.
• Referral bonuses.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA).
• Life insurance.
• 401(k) savings plan with company match.
• Short-term and long-term disability coverage.
• Employee Assistance Program.
• Wellness Program.
• Sign-on bonus available.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED