Fire Sprinkler Service Manager

Mongiovi & Son Plumbing Contractor LPPittsburgh, PA
Onsite

About The Position

Mongiovi & Son is seeking a highly motivated and experienced Fire Sprinkler Service Manager to lead our Fire Protection Service Division. This role is responsible for the overall financial and operational performance of the department, with a strong focus on leadership, growth, efficiency, and customer satisfaction.

Requirements

  • Minimum of 5 years of experience in the fire protection industry
  • Prior supervisory or management experience required
  • Strong knowledge of NFPA 25 required
  • Proven leadership skills, including team building, training, and conflict resolution
  • Strong understanding of job costing, billing, and financial performance
  • Excellent communication, organizational, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in service management software and reporting tools
  • Valid driver's license

Nice To Haves

  • NICET Certification preferred (or ability to obtain)
  • familiarity with NFPA 13, 14, and 20 a plus

Responsibilities

  • Lead, manage, and supervise fire sprinkler service technicians, inspectors, and dispatch staff
  • Oversee scheduling and coordination of inspections, maintenance, and repair work
  • Ensure all service jobs are properly quoted, scheduled, completed, and invoiced
  • Maintain compliance with NFPA codes, local regulations, and company standards
  • Review inspection reports and ensure timely resolution of deficiencies
  • Provide technical guidance and troubleshooting support to field personnel
  • Order materials and ensure proper inventory control for all service jobs
  • Visit job sites to support operations, quality control, and customer relationships
  • Manage payroll submission and oversee daily service operations
  • Conduct regular team meetings to promote communication, accountability, and performance
  • Train, mentor, and develop field technicians and administrative staff
  • Ensure proper use of company software systems and service platforms
  • Monitor department performance, productivity, and profitability
  • Resolve customer and employee concerns in a timely and professional manner
  • Collaborate with sales and project teams to support business growth
  • Perform other duties as assigned by management

Benefits

  • Competitive salary based on experience
  • Bonus opportunity based on service division net profits
  • Company-provided vehicle
  • Company-provided phone, iPad, and laptop
  • Health benefits and retirement options
  • Paid time off and holidays
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