Fire Sprinkler Service Manager
Mongiovi & Son Plumbing Contractor LP•Pittsburgh, PA
•Onsite
About The Position
Mongiovi & Son is seeking a highly motivated and experienced Fire Sprinkler Service Manager to lead our Fire Protection Service Division. This role is responsible for the overall financial and operational performance of the department, with a strong focus on leadership, growth, efficiency, and customer satisfaction.
Requirements
- Minimum of 5 years of experience in the fire protection industry
- Prior supervisory or management experience required
- Strong knowledge of NFPA 25 required
- Proven leadership skills, including team building, training, and conflict resolution
- Strong understanding of job costing, billing, and financial performance
- Excellent communication, organizational, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in service management software and reporting tools
- Valid driver's license
Nice To Haves
- NICET Certification preferred (or ability to obtain)
- familiarity with NFPA 13, 14, and 20 a plus
Responsibilities
- Lead, manage, and supervise fire sprinkler service technicians, inspectors, and dispatch staff
- Oversee scheduling and coordination of inspections, maintenance, and repair work
- Ensure all service jobs are properly quoted, scheduled, completed, and invoiced
- Maintain compliance with NFPA codes, local regulations, and company standards
- Review inspection reports and ensure timely resolution of deficiencies
- Provide technical guidance and troubleshooting support to field personnel
- Order materials and ensure proper inventory control for all service jobs
- Visit job sites to support operations, quality control, and customer relationships
- Manage payroll submission and oversee daily service operations
- Conduct regular team meetings to promote communication, accountability, and performance
- Train, mentor, and develop field technicians and administrative staff
- Ensure proper use of company software systems and service platforms
- Monitor department performance, productivity, and profitability
- Resolve customer and employee concerns in a timely and professional manner
- Collaborate with sales and project teams to support business growth
- Perform other duties as assigned by management
Benefits
- Competitive salary based on experience
- Bonus opportunity based on service division net profits
- Company-provided vehicle
- Company-provided phone, iPad, and laptop
- Health benefits and retirement options
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
