FIRE SPRINKLER SERVICE COORDINATOR

Wayman Fire Protection • Wilmington, DE

10d • Onsite

About The Position

The Service Coordinator is responsible for many administrative roles within Wayman Fire Protection. This position supports our technicians in the field as well as communicating with our customers in regard to services performed, contracts, billing, scheduling and maintaining documentation and all other work as assigned. This role works closely with the Department Manager and other team members to ensure related work is organized and adhering to all deadlines.

Requirements

• Exceptional verbal, written and listening skills.
• Detail oriented, focused, and self-starter.
• Ability to work effectively both independently and as part of a team.
• Proficient with computers for a variety of tasks
• Confident using Microsoft applications including Word, Excel, and Outlook
• Knowledge of file management, transcription, and other administrative procedures
• Ability to maintain successful relationships with customers and team members.
• Solid organizational skills, including multitasking and time-management.
• Strong collaboration and teamwork skills
• High School diploma, bachelor’s degree in related experience preferred but not required.

Nice To Haves

• Prior experience in Life Safety Industry (1-3 years), preferred but not required.
• Prior experience in Customer Service role (2-5 years) preferred.
• Prior experience in an administrative role supporting multiple people (2-5 years) preferred.
• Knowledge of Spectrum Construction software and/or Service Trade field service software is considered a plus.

Responsibilities

• Provide general administrative and clerical support.
• Is the first point of contact for Sprinkler service requests.
• Assist in coordinating and organizing departmental related special events.
• Respond to work requests from department staff in a timely and accurate manner.
• Assist in preparing and maintaining departmental materials, and departmental files.
• Maintain positive working relationships with internal and external customers.
• Provide support as needed to all Wayman employees and Managers as needed.
• Adhere to company policies and regulations.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off
• Opportunities for professional development and certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED