Ensures customers are serviced to the highest level of satisfaction through quality service, effective communication, and met expectations prior to leaving the jobsite. Leads, directs, and supports fire sprinkler repair technicians in the completion of service work while maintaining quality, efficiency, and safety standards. Conducts installation, modifications, and repairs of fire sprinkler systems. Performs advanced troubleshooting, service, and repairs of sprinkler systems. Identifies code violations and other non-compliant issues and recommends solutions. Reads and understands inspection reports, product specification sheets, O&M manuals, drawings, blueprints, and fire codes. Coordinates daily work activities, assigns tasks, and monitors progress to ensure projects are completed safely, on schedule, and according to customer expectations. Completes and produces reports (as needed) that are legible, accurate, and detailed; completes work orders and other documents accurately and on time. Interacts professionally with customers, building engineers, and property managers, and acts as an efficient team member within the department. Provides guidance, training, and support to repair technicians to promote skill development, safety awareness, and consistent work quality. Uses a company-provided service vehicle for work (if applicable) and keeps it well-maintained and supplied with all parts, tools, and equipment; keeps the vehicle clean and organized with a complete inventory of tools and supplies. Demonstrates excellent communication skills to receive and convey information clearly and effectively at all levels of the FSF organization. Communicates job updates, challenges, and recommendations to supervisors, customers, and internal teams as needed. Helps to identify continuous improvement solutions to promote efficiency. Adheres to all company employment policies and safe practices, specifically CAL OSHA and safety measures related to work. Performs other duties as assigned.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED