Experienced Fire Service Technician

Johnson Controls•Clifton Park, NY

1d•$24 - $33•Onsite

About The Position

We are seeking an experienced Fire Service Technician to join our team. This role involves troubleshooting and repairing installed electronic fire alarm systems and other related building systems at customer sites. You will be responsible for diagnosing problems, performing repairs, and ensuring customer satisfaction through excellent service and communication. This position requires participation in an on-call rotation and may involve training or mentoring other team members. As a trusted advisor, you will provide solutions to building inefficiencies and resolve service-related issues, including identifying upselling opportunities and providing quotes.

Requirements

3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems.
Must be able to interpret blueprints, diagrams and specifications.
A good working knowledge of computers is necessary.
Ability to follow verbal and written instructions.
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Ability to work flexible hours including weekends to meet customer requirements.
Overnight travel may be required.
Demonstrate a high level of customer service.
Maintain truck inventory to ensure timely response to customer needs.
Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
Strong organizational skills, positive attitude, and an ability to learn quickly.
Possess a valid driver’s license and driving record that meets company requirements.
Retain any licenses that are required by National, State and Local codes.

Nice To Haves

Experience CCTV and IT and IP networks a plus.
Technical training preferred.
NICET II preferred.

Responsibilities

Receive service calls and ascertain equipment/systems problems.
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
Follow troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
Service, troubleshoot, and install many different manufacturers’ Fire & Life Safety systems.
Read and interpret blueprints, diagrams, submitts, specifications software/systems, programs, schematics and operational product manuals.
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
Complete Service Acknowledgements with proper coding through communication devices.
Obtain customer signature upon completed service call assignment.
Participate in a scheduled On-call rotation.
Help to train or mentor others on the service team.
Provide customers with the highest level of service to solve building inefficiencies and resolve service related items.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.
Perform other duties as assigned.