Fire Service Technician

Johnson Controls•Myrtle Beach, SC

1d•$21 - $26•Onsite

About The Position

This skilled position involves troubleshooting and repairing installed fire alarm systems and other related building system products at customer sites. The technician will diagnose problems, perform service and repairs, and follow prescribed troubleshooting procedures using technical manuals and bulletins. They will service, troubleshoot, and install various manufacturers’ Fire & Life Safety systems, including SimplexGrinnell, and interpret blueprints, diagrams, and specifications. The role requires excellent customer service skills, consistent communication with staff and customers, and the ability to complete service acknowledgments via smart phones and laptop computers, obtaining customer signatures upon completion. Participation in an on-call rotation and mentoring other team members is expected. The technician will provide customers with the highest level of service to solve building inefficiencies and resolve service-related items, acting as a trusted advisor to provide solutions and outcomes at the time of service. Other duties as assigned.

Requirements

1 plus years’ experience with fire alarm experience with exposure to access control
Must be able to interpret blueprints, diagrams and specifications.
A good working knowledge of computers is necessary.
Ability to follow verbal and written instructions.
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Ability to work flexible hours including weekends to meet customer requirements.
Demonstrate a high level of customer service.
Maintain truck inventory to ensure timely response to customer needs.
Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
Strong organizational skills, positive attitude, and an ability to learn quickly.
Possess a valid driver’s license and driving record that meets company requirements.
Retain any licenses that are required by National, State and Local codes.

Nice To Haves

Experience CCTV and IT and IP networks a plus.
Technical training preferred.
NICET I preferred.

Responsibilities

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
Contact customer representative to ascertain equipment/systems problems.
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
Service, troubleshoot, and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
Read and interpret blueprints, diagrams, submittits, specifications software/systems, programs, schematics and operational product manuals.
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
Obtain customer signature upon completed service call assignment.
Participate in a scheduled On-call rotation.
Help to train or mentor others on the service team.
Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items.
Act as a trusted advisor to our customers, providing solutions and outcomes at the time of service.
Perform other duties as assigned.
Troubleshoot and repair installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.