Fire Project Manager (SWC - Operations)

Koch Enterprises•Nashville, TN

19d

About The Position

The Project Manager plans, organizes, directs, and controls project activities to support effective and profitable delivery. The role emphasizes proactive customer communication and satisfaction, delivering solutions that meet or exceed client expectations, and supervising labor and subcontractors. The Project Manager uses financial reports, contracts, and management tools to guide project performance, develops employees, manages quality, and ensures customer and project requirements are met. The role oversees project planning and delivery, including schedules for engineering, installation, and subcontracting; coordination with engineering teams and suppliers; implementation of scope changes; construction scheduling; and stakeholder updates and digital project records. As the primary customer contact, the Project Manager builds client relationships, conducts documented site walks, responds to inquiries and change requests, and drives quality and on-time delivery. The Project Manager monitors project costs and performance, supports resource allocation and billing, reviews timecards and estimates, and trains installation teams. At closeout, the role ensures as-built records and other documentation are complete, purchase orders are closed, warranty letters are issued, projects are fully billed, and work is handed over to service teams with customer support and training arranged.

Requirements

High school diploma required.
Project management experience.
At least five years of experience in engineering and installation of low-voltage or related systems.
Exceptional written and oral communication skills and a proven ability to engage customers and ensure satisfaction.
Strong organizational, subcontracting, and financial management skills.
Ability to see, hear, speak, and write clearly for effective communication.
Manual dexterity for equipment operation and ability to lift occasionally.

Nice To Haves

Associate’s or Bachelor’s degree.
PMP or IT Project+ certification.
Relevant technical certifications, such as NICET or Edwards.
Experience with IT-related equipment and systems.

Responsibilities

Develop project plans and schedules for engineering, installation, and subcontracting activities in alignment with customer requirements.
Maintain job plans and specifications and collaborate with engineering teams during design and drafting.
Coordinate procurement and timely delivery of materials, supplies, and services.
Prepare, manage, and execute installation plans; update customers on progress and address changes to scope, schedule, or deliverables.
Communicate approved scope changes to stakeholders and maintain transparency and customer buy-in.
Maintain construction schedules, coordinate with other trades, and select and monitor subcontractor performance.
Keep project stakeholders, especially customers, informed of status, issues, and resolutions through regular updates and documented communications.
Maintain comprehensive digital project records.
Serve as the primary customer contact, build relationships with client decision-makers, and proactively address concerns.
Conduct regular customer site walks and provide documented updates on status, installation quality, and next steps.
Implement a quality assurance program to improve customer satisfaction and project outcomes.
Respond promptly and professionally to customer inquiries, feedback, and change requests.
Ensure projects are completed on time, within scope, and to agreed quality standards.
Monitor project status and control job costs by analyzing labor, material, and resource requirements.
Provide accurate, timely data for monthly resource allocation and job billing.
Use management tools to identify and resolve project issues and meet financial and customer satisfaction goals.
Review and approve timecards, estimates, and job performance metrics.
Foster continuous improvement and customer focus among installation teams.
Organize and deliver training on job concepts, installation procedures, and customer service practices.
Encourage professional development through literature reviews and seminars.
Oversee completion of as-builts and final project documentation.
Ensure purchase orders are complete, warranty letters are issued, and jobs are handed over to service teams.
Confirm projects are fully billed, deliverables are met, and clients are satisfied with final outcomes.
Prepare job closeout reports and facilitate the transition to ongoing customer support and training.
Directly supervise installers, apprentices, and subcontractors, providing guidance and support.