Fire Maintenance Agreement Sales Representative
About The Position
Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! As a Fire Service Renewals Representative, you will maintain and grow sales within a defined customer base and geographical territory. Success in this role comes from developing a customer-focused strategy that supports the retention of preventative maintenance contracts, increases revenue per customer, and strengthens customer satisfaction over time.
Requirements
- High School Diploma.
- Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.
Nice To Haves
- BA, BS, or a similar degree.
- 2+ years of sales and/or customer service experience with a similar product, service, or industry.
- Excellent communication skills and the ability to quickly qualify opportunities.
- A high degree of self-discipline and a success-driven mindset.
- An independent, creative approach to selling intangible services.
Responsibilities
- Maintain and grow sales within an assigned customer base and territory.
- Develop and execute strategies that improve retention of preventative maintenance contracts, revenue per customer, and customer satisfaction.
- Manage retention activities within an assigned service agreement customer base of approximately $3M-$3.5M.
- Serve as the primary point of contact for the assigned customer base and build lasting relationships with customers.
- Develop strong account knowledge, including key decision makers, equipment, service contract details, and account history.
- Partner with district operations to support and improve service delivery.
- Identify customer needs and translate them into effective sales strategies.
- Report progress and performance metrics to operations and corporate teams on a weekly and monthly basis.
- Work within Johnson Controls policies, procedures, products, programs, and services to ensure a consistent customer experience.
- Own outcomes with accountability, safety, and integrity by following through on commitments and managing your territory with discipline.
- Stay close to the customer and the work by developing a detailed understanding of each account and using that knowledge to remove obstacles quickly.
- Improve every day by using candid feedback, reviewing results, and refining your approach based on weekly and monthly performance metrics.
- Win as one team by collaborating with district operations and corporate partners to strengthen service delivery and customer satisfaction.
- Use Microsoft Office, Salesforce, Ace, and Report to Web to manage account information, track activity, and support accurate reporting.
Benefits
- Competitive salary
- Paid vacation/holidays/sicktime- 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Competitive Sales Incentive Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
