Fire/Life Safety & Security Systems Estimating Coordinator

Siemens•Los Angeles, CA

2d•$47,053 - $80,662•Hybrid

About The Position

This position can be based anywhere in the US. Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. As a Security Systems & Fire/Life Safety Estimating Coordinator, you will prepare cost estimates and proposals for the correction of impairments and deficiencies identified during ITM services on Commercial/Industrial Security Systems and Fire Protection Equipment. You will understand the end product/result and work to determine the correct solution that best meets the customer’s needs, while maintaining code compliance and equipment operability. You will prepare proposals with supporting cost estimates, send them to the customer and appropriate personnel, and track and follow up on customer correspondence to secure approval for needed repair work. You will coordinate with your Supervisor and other team members to identify the source and cost of repair parts and/or services, and prepare turnover documentation for transmittal to local service coordinators. You will track and maintain assigned proposals and purchase orders, report unresponsive customers or delayed approvals to your Supervisor for escalation, and provide feedback on methods and means that would help streamline the process and improve throughputs. You will also deliver outstanding customer service and support.

Requirements

High school diploma or state-recognized GED
3-5 years experience in estimating
4+ years of experience with Fire/Life Safety or Commercial Security Systems
Demonstrated knowledge/aptitude of Fire Alarm/Commercial Security Systems, Access Control, CCTV, Fire Extinguishing equipment, Fire Sprinkler Systems and other Fire Systems based on applicable technical work experience or combination of applicable technical and in-office work experience (inspector, technician, construction, sales, administration & project management etc.)
Demonstrated proficiency with Microsoft Office Suite and PC skills
Qualified candidates are required to work in a home-based, virtual environment
Demonstrated ability to communicate effectively/professionally (verbal and written) and provide quality customer service to remote customers, field technicians and operation teams
Demonstrated ability to multitask and prioritize workload
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
May be required to travel 10% for training

Nice To Haves

Associate's degree or bachelor's degree in Fire Protection Engineering
NICET Certification or equivalent in Fire Sprinkler Systems, Fire Alarm Systems and/or Special Hazards Systems
Fire Protection System Certifications from Manufacturers or Major Universities
ESA (Electronic Security Association) Certifications in Fire Alarm or Security
State or local Fire or Security Licenses
Field Technical Experience in the Fire Alarm/Commercial Security, Fire Sprinkler and/or Life Safety Industries
Experience in a call center environment
Demonstrated understanding of business processes, standard practices, tools, and financial systems in support commercial building fire and security systems
Estimating and/or sales experience in the Fire Alarm/Commercial Security, Fire Sprinkler, Life Safety or related Industries

Responsibilities

Prepare cost estimates and proposals, based on information provided by field technical personnel, for the correction of impairments and deficiencies identified during ITM services on Commercial/Industrial Security Systems (Access Control, CCTV) and Fire Protection Equipment (Fire Alarm/Commercial Security Systems, Fire Extinguishing equipment, Fire Sprinkler Systems Fire Pumps, Backflow Preventers, and other Fire Systems).
Understand the end product/result and work to determine the correct solution that best meets the customer’s needs, while maintaining code compliance and equipment operability.
Prepare proposals with supporting cost estimates.
Send proposals to the customer, client services manager and appropriate field personnel based on local workflow and/or code requirements.
Track and follow up on customer correspondence to secure approval for needed repair work.
Coordinate with Supervisor and other team members to identify source and cost of repair parts and/or services when necessary.
Prepare turnover documentation for transmittal to local service coordinators in the appropriate branch office to ensure proper completion of work.
Track and maintain assigned proposals and purchase orders.
Report unresponsive customers or delayed approvals to Field Quote Center Supervisor for escalation to local service team as needed.
Provide feedback on methods and means that would help streamline the process and improve throughputs for all parties.
Deliver outstanding customer service and support.