Fire Life Safety Equipment Service Supervisor
About The Position
Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
Requirements
- Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.
- Bachelor’s Degree, preferably in an Electrical Engineering Discipline or equivalent experience.
- Minimum of 5-10 years’ experience in an integrated systems sales/service environment.
- Must have a valid driver's license and a driving record that meets company requirements.
- Must be able to pass all company required background checks
- Ability to work a full-time schedule
Nice To Haves
- Developing Direct Reports & Others
Responsibilities
- Oversee the daily activities of servicing customer's Fire/Life Safety equipment needs.
- Supervise field team and oversee stakeholders in the local area.
- Instruct and train all new and existing technicians and inspectors.
- Travel to visit customers.
- Ensure that all employees comply with corporate safety programs.
- Ensure that employee safety training is thorough, complete and up-to-date.
- Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.
- Implement plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service including new bookings (sales), revenue and profitability.
- Maintain effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service.
- Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
- Ensure that fair and effective performance measurements are assigned and that employees and stakeholders are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices.
- Be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures.
Benefits
- Competitive salary
- 15 days of vacation first year
- Paid holidays/sick time
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities with outstanding resources
- Encouraging and collaborative team environment
- Non-decal vehicle is provided.
- Dedication to safety through our Zero Harm policy
- Competitive Bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
