Fire Extinguisher Shop Technician

Fox Valley Fire & Safety•Elmhurst, IL

9d•Onsite

About The Position

Chicago Metropolitan Fire Prevention (CMFP) is seeking a Fire Extinguisher Shop Technician to ensure fire extinguisher tests are completed accurately and in a timely manner. This role involves coordinating shop, field, and administrative activities, performing hands-on service work, and maintaining a high level of customer service. The technician will also be responsible for quality control, compliance with regulations, personnel management, training, inventory control, invoicing, and contributing to sales and growth initiatives. The position requires a strong understanding of fire equipment service operations and applicable codes, with a focus on departmental results, disciplined operations, team building, and profitability.

Requirements

Minimum of three (3) years’ experience in a fire equipment service–related business.
Minimum of two (2) years’ experience in a supervisory or management role.
Strong knowledge of fire equipment service operations and applicable codes.
Proven leadership ability with strong interpersonal and organizational skills.
Highly motivated, results-oriented, and accountable.
Proficient in Microsoft Office and standard business systems.
Ability to work in a shop and warehouse environment.
Ability to stand, walk, bend, kneel, and reach for extended periods.
Ability to lift, carry, and move fire extinguishers, cylinders, and equipment weighing up to approximately 50 pounds.
Ability to safely use hand tools, testing equipment, and shop machinery.
Ability to work both at a desk and in active service environments as required by operational needs.

Nice To Haves

Additional certifications and years of experience may be considered for compensation beyond the stated range.

Responsibilities

Working in the Fire Extinguisher Shop, ensuring Extinguisher tests are completed in a timely and accurate fashion.
Follow all Shop policies, procedures, and workflows.
Coordinate shop, field, and administrative activities to meet service commitments.
Perform hands-on fire equipment service work as needed to support department operations, training, and customer commitments.
Deliver a consistently high level of service that meets or exceeds customer expectations.
Handle any customer concerns professionally and ensure timely resolution.
Support customer retention through reliability, professionalism, and service quality.
Ensure all work performed meets company standards and applicable codes.
Maintain compliance with NFPA, DOT, OSHA, and other applicable regulations.
Ensure shop equipment, tools, and processes remain compliant and properly maintained.
Review completed work to verify accuracy, documentation, and regulatory adherence.
Maintain staffing levels appropriate to department workload and growth objectives.
Supervise, coach, and hold department personnel accountable for performance and professionalism.
Ensure technicians follow established procedures and safety practices.
Address performance issues promptly and professionally.
Remain current with applicable code requirements, including DOT certifications.
Provide ongoing training to technicians, including preparation for required license and certification renewals.
Communicate code changes, procedural updates, and best practices to department staff.
Maintain accurate and effective inventory control of fire extinguishers, parts, agents, cylinders, and supplies.
Ensure inventory levels support operational needs while controlling costs.
Completes Fire Equipment Department invoicing accurately and in a timely manner.
Ensure service records, tags, and documentation are completed and properly maintained.
Perform worksite surveys when required.
Prepare customer pricing and written proposals.
Support and drive year-over-year department growth through service quality, pricing strategy, and customer relationships.
Review and establish competitive pricing.
Monitor department performance to ensure acceptable profit margins.
Identify opportunities to improve efficiency, reduce waste, and increase profitability.
Perform other duties as assigned by the Vice President of Operations.