Fire Area service support coordinator 3

Johnson Controls•Reno, NV

2d•$25 - $33•Onsite

About The Position

The Scheduling Coordinator is responsible for effectively and efficiently scheduling inspections, service appointments, and technician workloads to maximize productivity and customer satisfaction. The role suits a motivated, self-driven person who can manage multiple priorities in a fast-paced environment. This is a full on-site position.

Requirements

3–5 years of customer service experience.
Excellent communication skills.
Strong organizational and multitasking skills in a fast-paced work environment.
Ability to work independently, take initiative, and collaborate with a team.
Strong problem-solving, critical-thinking, and decision-making abilities.
Proficiency with scheduling and workforce management systems and business applications.
Strong Microsoft Office skills, particularly Excel; familiarity with Outlook, Word, and Teams.
Dependable attendance and strong time-management skills.
Ability to perform professionally and accurately in a fast-paced, deadline-driven environment.

Nice To Haves

Associate or bachelor's degree.
Prior experience as a fleet scheduler or service coordinator.
Experience working in a SimplexGrinnell District.
Experience using ACE/Oracle systems.
Product knowledge of life safety equipment, including fire alarm and sprinkler systems.
Prior experience with scheduling, billing, and on-hold resolution.

Responsibilities

Schedule inspections and service appointments.
Coordinate technician workloads to support productivity and customer satisfaction.
Resolve scheduling conflicts and adapt to changing business needs.