Fire Apparatus Service Advisor

Island Tech Services•Buffalo, NY

23h•Hybrid

About The Position

We're seeking a Service Advisor - Fire Truck Division to serve as the key liaison between fire departments, technicians, and leadership, ensuring service repairs are handled accurately, efficiently, and with the highest safety standards. If you're organized, customer focused, and experienced in vehicle service operations (especially heavy duty or emergency equipment), this is a unique opportunity to support mission critical work every day.

Requirements

High school diploma or equivalent (technical or automotive training preferred)
Prior experience as a Service Writer, Service Advisor, or in fleet/vehicle maintenance strongly preferred
Experience with fire apparatus, heavy-duty trucks, or emergency vehicles is a major plus
Strong understanding of mechanical systems and repair processes
Ability to read and interpret technical documentation and service manuals
Proficiency with service management software and Microsoft Office
Excellent communication, organizational, and customer service skills
Professional and customer-focused communication
Strong problem-solving abilities
Time management and scheduling expertise
Team-oriented mindset
High level of accountability and integrity
Ability to work effectively with technicians and management

Nice To Haves

Familiarity with NFPA 1911/1901 standards
Experience with General warehouse operations
Experience working with municipal or government agencies
Knowledge of fire apparatus electrical, hydraulic, and pump systems
Commitment to continuous improvement and professional development

Responsibilities

Serve as the main contact for fire departments and emergency service customers regarding maintenance and repair needs
Receive, review, and document service requests for fire apparatus and related equipment
Create accurate work orders detailing concerns, inspections, repairs, and parts requirements
Coordinate scheduling and workflow between technicians and customers to maximize shop efficiency
Communicate repair status, timelines, and costs clearly and professionally
Ensure compliance with NFPA standards, DOT requirements, and company quality procedures
Review completed work orders for accuracy and completeness prior to invoicing
Process warranty claims and required service documentation
Maintain organized service records, inspection reports, and maintenance histories
Support parts ordering and inventory coordination as needed
Promote safety, quality, and customer satisfaction in every interaction