Fire Alarm Technician
About The Position
Impact Fire Services is hiring a Fire Alarm Technician for its West Mobile, Alabama district office. Reporting to the Fire Alarm Manager, the technician provides inspections, installations, maintenance, repairs, and service for a variety of fire alarm system devices, primarily in industrial settings and occasionally in commercial and residential buildings. The role includes routine and scheduled work as well as emergency service calls. The technician diagnoses system malfunctions, repairs or replaces equipment as needed to restore performance and compliance, and teaches customers about system operation and best practices. The position requires professional customer service, timely documentation, efficient job and schedule management, and compliance with applicable codes and regulations. The technician also maintains company equipment and vehicles, works toward assigned productivity goals, learns applicable fire protection codes, and obtains required state licensing.
Requirements
- Applicable licensing and certification required by National, State, and Local codes.
- Strong work ethic and professional appearance.
- Excellent communication and customer service skills.
- Valid driver’s license and a driving record that meets company requirements.
- Successful completion of a drug test and pre-employment background screening; MVR checks are required for driving positions.
Nice To Haves
- NICET certification and/or verifiable work history of 3+ years desired.
- Experience in industrial applications preferred.
- Fire sprinkler experience is a plus but not required.
Responsibilities
- Provide prompt, professional customer service and respond to client inquiries, concerns, and service requests.
- Work independently while communicating effectively with customers, the direct supervisor, and service team members.
- Perform routine inspections, scheduled repairs, emergency service calls, and maintenance on fire alarm systems.
- Inspect and test system components, clean components, and verify system functionality.
- Identify and diagnose fire alarm system issues; troubleshoot and repair faulty components, wiring, and equipment.
- Adjust, repair, or replace equipment as needed to resolve malfunctions and bring systems into compliance.
- Instruct and educate customers on system operation, functionality, best practices, and emergency response procedures.
- Manage job scheduling and progress efficiently and cost-effectively, with a focus on quality.
- Complete and submit required task-related, activity, productivity, and other documentation on time.
- Ensure work complies with relevant codes and regulations.
- Maintain and care for equipment, trucks, lifts, and tools.
- Manage time to complete service, inspection, and installation calls while maintaining quality, and achieve assigned weekly productivity goals.
- Learn applicable fire protection codes and obtain applicable state licensing.
Benefits
- Competitive compensation; pay is weekly, every Friday.
- Career advancement opportunities.
- Healthcare, dental, vision, and life insurance; paid time off and holidays.
- Company-paid short- and long-term disability.
- Immediately vested in the 401(k) company match.
- Full-time employees can participate in the Shared Ownership Program, which offers a monetary bonus aligned with the company’s long-term success.
- Guidance and support from managers.
- Collaborative culture and environment.
- Training opportunities with company reimbursement upon achieving required licensing.
- Apprenticeship programs for fire sprinkler, fire alarm, and inspection positions.
- Opportunity to work alongside experienced fire protection professionals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
